Customer Support Executive

1 week ago


Tiruchchirappalli, India Durafit Fitness Full time

**Language: Hindi Mandatory**

**Qualification: Any degree**

**Location: Preferably Trichy**

**Roles and responsibilities**:

- Manage Inbound /Outbound calls
- Managing a team of representatives offering customer support
- Resolving customer complaints brought to your attention
- Over-seeing the customer service process
- Monitoring the work of individual representatives and of the team
- Possessing excellent product knowledge to enhance customer support
- Maintaining a pleasant working environment for your team
- Planning the training and standardization of service
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: ₹13,031.00 - ₹14,731.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 7806811348



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