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Junior Executive

2 weeks ago

Kolkata West Bengal, India Durafit Full time

**Job description: Junior Executive - Customer Care**

**Roles and Responsibilities**

1. Manage Inbound /Outbound calls

2. Managing a team of representatives offering customer support

3. Resolving customer complaints brought to your attention

4. Over-seeing the customer service process

5. Monitoring the work of individual representatives and of the team

6. Possessing excellent product knowledge to enhance customer support

7. Maintaining a pleasant working environment for your team

8. Planning the training and standardization of service

9. Maintaining a positive, empathetic, and professional attitude toward customers at all

times.

10. Responding promptly to customer inquiries.

11. Communicating with customers through various channels.

12. Acknowledging and resolving customer complaints.

13. Managing a team of junior customer service representatives.

14. Ensure customer satisfaction and provide professional customer support

**Qualification
Qualifications - Any degree

**Requirements**:
**Skills for Success**:
1. Excellent Communication

2. Should be fluent in English, Tamil and Hindi/ Telugu /Malayalam

3. Good in Handling customer queries

**Benefits**:
**Perks and Benefits **

Performance based variable pay 

Employee friendly environment 

Monthly employee engagement 

Annual vacation