Junior Executive

4 hours ago

Tiruchchirappalli, India Durafit Full time

Manage Inbound /Outbound calls
- Managing a team of representatives offering customer support
- Resolving customer complaints brought to your attention
- Over-seeing the customer service process
- Monitoring the work of individual representatives and of the team
- Possessing excellent product knowledge to enhance customer support
- Maintaining a pleasant working environment for your team
- Planning the training and standardization of service
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support

**Requirements**:
We are looking for a competent, self-motivated and skilled person who can take ownership of the role provided to them.

Role : Junior Executive

Industry Type : Fitness & Wellness

Functional Area:
- Employment Type : Permanent

Role Category

Language : Tamil & English
**HINDI LANGUAGE IS MANDATORY FOR THIS ROLE **)

**Benefits**:
Perks and Benefits

Performance-Based incentives

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