Customer Support Executive

1 week ago

Tiruchchirappalli, India TechZarInfo Software & Consulting Services Full time

Manage large amounts of incoming phone calls
- Excellent Communication skills
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Walk-In

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Evening shift
- US shift

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