Customer Support Executive

2 days ago

Ellisbridge Ahmedabad Gujarat, India Techimply Pvt. Ltd. Full time

**Role**:
As a Customer Successor at Techimply, you'll play a crucial role in ensuring the ongoing satisfaction and success of our existing clients. You'll act as a dedicated point of contact, providing exceptional support and guidance throughout the customer lifecycle.

**Key Responsibilities**:

- Build and maintain strong relationships with assigned clients.
- Oversee the onboarding process for new clients.
- Provide timely and effective support to clients.
- Manage and grow customer accounts.
- Develop and execute customer success plans.
- Gather and analyze customer feedback.
- Leverage data insights to measure customer satisfaction, identify trends, and optimize customer success strategies.

**Requirements**:

- Strong customer service orientation and a passion for helping clients succeed.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Familiarity with customer relationship management (CRM) software.
- A proactive and results-oriented approach.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Hindi, English (required)

Work Location: In person

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