Customer Support Executive

9 hours ago

Mumbai Maharashtra, India Datrax Services Pvt Ltd Full time

**Job Title**: Customer Support Executive

**Location**: Malad, Mumbai

**Experience**: Minimum One year

**Working Hours**: Monday to Friday, 5:30 pm to 2:30 am

**Industry**: Any

**Key Responsibilities**:
Customer Service and Retention:
Execute cross-selling strategies to enhance customer satisfaction and contribute to revenue generation.

Collect and collate customer feedback for continuous improvement of products and technology.

Process Optimization:
Optimize the customer service function to deliver high-quality service at a low cost, aiming to minimize the cost per service.

Demonstrate a sense of urgency, self-motivation, and attention to detail.

Implement strategies to manage and reduce customer complaints effectively.

Communication Skills:
Exhibit excellent verbal and written communication skills.

Create and analyze reports to evaluate the efficiency of communication strategies.

Maintain flexibility and adaptability, willing to change strategies as needed.

Team Collaboration:
Collaborate with cross-functional teams to ensure a seamless customer experience.

Foster a positive and exciting workplace environment.

**Qualifications**:
12th Passed out.

Minimum 1 year of experience in customer service or a related field.

Experience in BPO/KPO preferred.

International experience is a must.

**Job Types**: Full-time, Permanent

**Salary**: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Communication skills: 1 year (preferred)
- Customer support: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

**Speak with the employer**
+91 7738503343

  • Customer Service Executive

    1 day ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India AscenWork Technologies Private Limited Full time

    **Job Overview** Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India GM Infotech Full time

    **We are urgently hiring for Customer Support Executive** **Position: Customer Support Executive - Export** **Location: Sakinaka, Andheri (E)** **Timings: 10:00 to 6:30 PM** **Job profile**: - Coordinating with customers, agents and inter-department for sea and air shipment statuses - Preparing and sending daily shipment status reports to customers...

  • Executive Customer Support

    9 hours ago

    Ghatkopar, Mumbai, Maharashtra, India Aknamed Full time

    **Group Company**: Ayro Retail Solutions Private Limited **Designation**: Executive - Customer Support (EXE - CS (RIO-BRANDS)) **Office Location**: **Position description**: Executive - Customer Support **Primary Responsibilities**: - Customer Support

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India Dhal Information System Pvt.Ltd.(DIS) Full time

    Customer Support Executive (CSE) We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in addressing inquiries, resolving issues, and providing exceptional support to our customers. **Key Responsibilities**: Customer Interaction: - Respond to customer queries and concerns promptly and professionally. - Provide...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India Cohire Solutions Pvt Ltd Full time

    Hi We have an opening for Customer & Seller Support Executive. Please find the JD herewith. **Salary: ₹20,000.00 - ₹30,000.00 per month** Job Responsibilities: - Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner - Conducting any customer satisfaction survey, calling customers for feedback on...

  • Customer Support Executive

    9 hours ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Grant Road / Kemps Corner, Mumbai **Salary**: ₹35,000 - ₹45,000 per month **Experience**: 2-5 years **Job Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Resolve customer complaints, queries, and service requests in a timely manner - Maintain detailed records of customer...

  • Customer Support Executive

    1 day ago

    Mumbai, Maharashtra, India Watchyourhealth Full time

    **Job Title**: Customer Support Executive **(Freshers can also Apply)** **Location**: Lower Parel, Working Days & Timing - 6 Days Working 9.00 Am to 6.00 Pm **Responsibilities**: - Troubleshoot and resolve issues promptly and professionally. - Provide accurate information about products, services, and health insurance topics. - Document customer...

  • Customer Support Executive

    3 days ago

    Andheri, Mumbai, Maharashtra, India PARASHAR HOSPITALITY SOLUTIONS Full time

    1. Customer support Executive should respond to customer web inquiries regarding online merchandise or service orders. 2. Assist customers with product selection, answers basic questions, and suggest various product options that are available. 3. Ensure prompt and proper resolution of customer queries by providing additional information or engaging others...

  • Customer Support Executive

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Business Zilla Full time

    Customer Support Executive Urgent hiring for Customer Support Executive **Job Overview**:As a customer support executive you will have to handle inbound and outbound calls of customer or clients. Identify the need of customer, and sell the given product/service. **Qualification**: - Higher Secondary. - Must have outbound and inbound sales experience. -...