Associate Customer Delight

Hyderabad, Telangana, India
- Permanent
- Operations
- 1 - 3 years

Job Title:
Associate Customer Delight

**Job Description**:
**About ekincare**
- Join the fastest-growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like Nike, Netflix, Airbnb, S&P Global, Dmart, etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement.- Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 4+ rating on Glassdoor is an outcome of an employee-friendly policy and environment.- If you are ambitious, willing to unlearn and relearn in a fast-growing start-up, and looking to make an impact in millions of employees’ lives and make India Inc. healthy, ekincare is the right place.-
- Position: Customer Delight Associate
- Location: Hyderabad
- Reporting to: Associate Manager - Customer Delight

**About the Role**:

- Should be the eyes & ears of the customer and the voice of ekincare.

**Key success metrics for this role**
- 1. Average handling Time & First response time
- 2. Schedule adherence
- 3. Best customer experience & CSAT
- 4. Repeat & FCR
- 5. Product and process enhancements**Responsibilities**:

- 2. Identify the needs of customers, resolve issues, and provide solutions.
- 3. Upsell other products wherever possible
- 4. Ensure you follow the customer service script for uniformity
- 5. Ability to analyze the situation at hand and make a business decision to ensure the customer experience is not impacted**MUST Skills**:
1. Good communication skills in English & Hindi
- 2. Sound confident, energetic, and have Patience all throughout the day
- 3. Friendly, Calm under Pressure, and Effectively Communication to customers
- 4. Ability to probe and comprehend the issue or situations
- 5. Flexible to changes and adapt to new methods as per requirement- Someone who can be self-motivated, take initiatives, flexible to accommodate new responsibilities as and when the role demands
- Build and develop relationships with internal & external, so that faster resolution can be provided to customer

**Do not apply**:
1. Some who is only taking this position for salary or reducing pay as they are in need of Job

Experience Range:
1 - 3 years

Educational Qualifications:
Any graduation,

Skills Required:
Excellent Communication Skill, Energetic,

Job Code: KL-XGM4KRBM

About Us

India’s fastest growing and patented health benefits platform with more than 400 corporate clients and 1M users on the platform, ekincare is a new-age, AI-driven integrated health benefits platform helping organizations save up to 90% in healthcare costs and lowering their employees' health insurance premiums.
Our platform uses a data-driven approach to employee wellness, with an AI-powered real-time dashboard giving health analytics, potential risks, and actionable insights about employees' health. With 10,000+ service providers pan-India, employers can now provide cutting-edge health-tech services to their employees like telemedicine (online doctor consultations), e-pharmacy (order medicines online), vaccinations, mental health services, access to fitness centers, and online booking of health checks, all on a single mobile app

Why Us?

We are Technology Tinkerers, Experimenters, and above all - Product Enthusiasts. Building intuitive products & solutions for our delighted Clients has led to significant milestones over the last 7 years.

We offer
- An open work culture.
- Unlimited learning and growth opportunities
- Plethora of challenges at work and play.
- Peers who take their careers as seriously as you.
- Outstanding health benefits
- Performance-based rewards
- Employee-friendly policies