Customer Support Associate
12 hours ago
Job Description:
About Company:
MIVI is an electronic accessories start-up founded by two engineers with the goal of making high-quality
Affordable Electronics. MIVI has successfully setup India's First Audio Manufacturing Unit in Hyderabad and is
the only brand with 100% Made-In-India portfolio. We are one of the fastest-growing TWS brands in India. With
a vision to become the technology company of India, we are expanding our workforce.
Role Description:
As a Customer Service Associate, you have very clear purpose to prevent issues, solve queries, and delight our
customers.
You'll be the first point of contact for our PAN INDIA customers by answering their requests
through phone and email – this includes everything from order and product questions to payment matters.
website guidance.
Also make outbound to collect feedback from the customers.
Our Customer Service associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
Qualifications:
Bachelor's degree in any field
Strong communication skills in English (both written and oral fluency) and Hindi (oral fluency).
All throughout your shift, you are expected to receive/make calls and assist our customers on the tickets raised.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
Strong analytical and problem-solving skills
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