Customer Success Associate

3 days ago

Hyderabad, India TekXera Full time

Customer Success Associate (Hebrew Language) – RemotePosition: Customer Success Associate – L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 1–5 Years Location: Pan India (Remote)About the RoleWe are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to support international customers and deliver exceptional service. The ideal candidate should have excellent communication skills and prior experience in global customer support environments.Key ResponsibilitiesProvide customer assistance and resolve queries through calls, email, or chat.Deliver end-to-end issue resolution within defined service timelines.Document customer interactions and ensure accurate case handling.Maintain a high level of professionalism and customer satisfaction.Required Skills & CompetenciesExcellent verbal and written communication skills in English and Hebrew.Should have a neutral accent with no MTI (Mother Tongue Influence) or RTI (Regional Tongue Influence).Strong grammar, clarity, and pronunciation.Customer-first approach with effective problem-solving skills.Educational QualificationGraduate (preferably from a technical background).ExperienceMinimum 1 year of experience in international customer support preferred.Freshers with strong Hebrew proficiency may also apply.Language RequirementMust be B2 / B2.2 / C1 certified in Hebrew language.Valid certification mandatory.Interview ProcessHR RoundOperations / Functional RoundVersant / Language AssessmentShift DetailsRotational shifts for both male and female candidates.

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