Associate- Operations

3 days ago

Hyderabad Secunderabad, India Ekincare Full time ₹ 2,40,000 - ₹ 3,20,000 per year

Positions:

  1. Associate Customer Delight (Support)
  2. Associate Backend Operations

Location: Hyderabad

  • Reporting to: Respective Managers (Customer Support, Backend Operations)
  • Salary range: 2.74LPA
  • Working Days: 6 days a week

Eligibility Criteria for both positions:

  • Qualification: Any Graduate
  • Passing Year: 2020, 2021, 2022, 2023, 2024 & 2025
  • Work Experience: 0 to 6 months
  • Joining Month: We have openings every month as it is an ongoing requirement
  • No of Openings: 5

Responsibilities:

1. Associate Customer Delight (Support):

  • Handle customer queries via chat, calls, and emails
  • Identify customer needs, resolve issues, and provide appropriate solutions
  • Generate revenue through upselling and understanding customer requirements
  • Analyse situations and make business decisions to ensure a seamless customer experience

2. Associate Backend Operations:

  • Manage backend operations including appointment confirmations, client coordination, and escalations
  • Prepare SOD & EOD reports and follow up on inquiries
  • Coordinate with insurers for OPD claims and understand inclusions/exclusions
  • Communicate effectively with corporate clients and internal stakeholders

Must skills:

  • Good communication skills in English and multi-tasking ability
  • Sound confident, energetic and have patience all through the day
  • Friendly, calm under pressure, and effective communication with customers
  • Ability to probe and comprehend the issue or situations
  • Flexible to changes and adapt to new methods as per requirement

Ideal candidate:

  • Excellent attention to detail with good typing speed
  • Good Excel and presentation skills
  • Someone who is good at selling and can be self-motivated, take initiative, flexible to accommodate new methods, and responsibilities as and when the role demands
  • Decision-making and prioritization
  • Strong problem-solving, critical thinking, and analytical reasoning abilities
  • Build and develop relationships with internal & external, so that faster resolution can be provided to the customer

Career opportunities:

  • Play a key role in a successful high-growth startup
  • Be at the forefront of new-age health tech
  • Enjoy attractive compensation, incentives, health, and fitness-sponsored benefits

  • Learning Systems Senior Associate

    2 weeks ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usRole OverviewAs the Learning Systems Senior Associate - Training Coordinator - gKit you will be...

  • Customer Advocate Senior Associate

    2 weeks ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Customer Advocate Senior Associate, you will be responsible for delivering support in achieving...

  • Operations Associate

    5 days ago

    hyderabad, India ServCrust Full time

    Position:  Operations Associate We are looking for a proactive and enthusiastic Operations Associate  to join our fast-growing startup. In this role, you will be at the heart of our platform’s operations, ensuring smooth onboarding, support, and training for both suppliers and consumers. Key Responsibilities: Act as the primary point of contact for...

  • Operations Associate

    4 days ago

    Hyderabad, India ServCrust Full time

    Position:  Operations Associate We are looking for a  proactive and enthusiastic Operations Associate  to join our fast-growing startup. In this role, you will be at the heart of our platform’s operations, ensuring smooth onboarding, support, and training for both suppliers and consumers. Key Responsibilities: Act as the primary point of contact for...

  • Operations Associate

    4 days ago

    Hyderabad, India ServCrust Full time

    Position:  Operations Associate We are looking for a  proactive and enthusiastic Operations Associate  to join our fast-growing startup. In this role, you will be at the heart of our platform’s operations, ensuring smooth onboarding, support, and training for both suppliers and consumers. Key Responsibilities: Act as the primary point of contact for...

  • Associate Lead

    3 days ago

    Secunderabad, Telangana, India Globallogic Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description: GlobalLogic looking for a dynamic and results-oriented Associate Lead to manage a team of 25+ members and ensure consistent delivery of high-quality outcomes in line with client-defined Service Level Agreements (SLAs). The ideal candidate will possess strong leadership, analytical, and interpersonal skills to drive team performance, ensure...

  • associate director

    1 day ago

    Hyderabad/ Secunderabad, India Omega Healthcare Management Services Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description Position Summary The Associate Director Delivery will lead and strengthen Omega Healthcares delivery and quality framework across CDI projects. The role involves ensuring compliance with client SLAs and regulatory standards (HIPAA, CMS, ICD-10, CPT, HCPCS), driving continuous improvement, and fostering a culture of excellence.Key...

  • Cloud Support Engineer Senior Associate

    2 weeks ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Cloud Support Senior Associate you will provide outstanding technical support for the most...

  • Technical Operations Associate

    6 days ago

    Hyderabad, India NxtWave Full time

    About us NxtWave is a fast-growing Ed-Tech startup revolutionizing the 21st-century job market by transforming into highly skilled tech professionals. We're backed by leading investors and have received accolades for our excellence in education. Technical Operations Associate The Technical Operations Associate will be responsible for supporting the technical...

  • Quality Assurance Principal Associate

    1 day ago

    Hyderabad/ Secunderabad, India Eli Lilly And Company Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Description At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our...