Associate- Operations

1 day ago

Hyderabad Secunderabad, India Ekincare Full time ₹ 2,40,000 - ₹ 3,20,000 per year

Positions:

  1. Associate Customer Delight (Support)
  2. Associate Backend Operations

Location: Hyderabad

  • Reporting to: Respective Managers (Customer Support, Backend Operations)
  • Salary range: 2.74LPA
  • Working Days: 6 days a week

Eligibility Criteria for both positions:

  • Qualification: Any Graduate
  • Passing Year: 2020, 2021, 2022, 2023, 2024 & 2025
  • Work Experience: 0 to 6 months
  • Joining Month: We have openings every month as it is an ongoing requirement
  • No of Openings: 5

Responsibilities:

1. Associate Customer Delight (Support):

  • Handle customer queries via chat, calls, and emails
  • Identify customer needs, resolve issues, and provide appropriate solutions
  • Generate revenue through upselling and understanding customer requirements
  • Analyse situations and make business decisions to ensure a seamless customer experience

2. Associate Backend Operations:

  • Manage backend operations including appointment confirmations, client coordination, and escalations
  • Prepare SOD & EOD reports and follow up on inquiries
  • Coordinate with insurers for OPD claims and understand inclusions/exclusions
  • Communicate effectively with corporate clients and internal stakeholders

Must skills:

  • Good communication skills in English and multi-tasking ability
  • Sound confident, energetic and have patience all through the day
  • Friendly, calm under pressure, and effective communication with customers
  • Ability to probe and comprehend the issue or situations
  • Flexible to changes and adapt to new methods as per requirement

Ideal candidate:

  • Excellent attention to detail with good typing speed
  • Good Excel and presentation skills
  • Someone who is good at selling and can be self-motivated, take initiative, flexible to accommodate new methods, and responsibilities as and when the role demands
  • Decision-making and prioritization
  • Strong problem-solving, critical thinking, and analytical reasoning abilities
  • Build and develop relationships with internal & external, so that faster resolution can be provided to the customer

Career opportunities:

  • Play a key role in a successful high-growth startup
  • Be at the forefront of new-age health tech
  • Enjoy attractive compensation, incentives, health, and fitness-sponsored benefits

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