Associate- Operations
4 days ago
Positions:
- Associate Customer Delight (Support)
- Associate Backend Operations
Location: Hyderabad
- Reporting to: Respective Managers (Customer Support, Backend Operations)
- Salary range: 2.74LPA
- Working Days: 6 days a week
Eligibility Criteria for both positions:
- Qualification: Any Graduate
- Passing Year: 2020, 2021, 2022, 2023, 2024 & 2025
- Work Experience: 0 to 6 months
- Joining Month: We have openings every month as it is an ongoing requirement
- No of Openings: 5
Responsibilities:
1. Associate Customer Delight (Support):
- Handle customer queries via chat, calls, and emails
- Identify customer needs, resolve issues, and provide appropriate solutions
- Generate revenue through upselling and understanding customer requirements
- Analyse situations and make business decisions to ensure a seamless customer experience
2. Associate Backend Operations:
- Manage backend operations including appointment confirmations, client coordination, and escalations
- Prepare SOD & EOD reports and follow up on inquiries
- Coordinate with insurers for OPD claims and understand inclusions/exclusions
- Communicate effectively with corporate clients and internal stakeholders
Must skills:
- Good communication skills in English and multi-tasking ability
- Sound confident, energetic and have patience all through the day
- Friendly, calm under pressure, and effective communication with customers
- Ability to probe and comprehend the issue or situations
- Flexible to changes and adapt to new methods as per requirement
Ideal candidate:
- Excellent attention to detail with good typing speed
- Good Excel and presentation skills
- Someone who is good at selling and can be self-motivated, take initiative, flexible to accommodate new methods, and responsibilities as and when the role demands
- Decision-making and prioritization
- Strong problem-solving, critical thinking, and analytical reasoning abilities
- Build and develop relationships with internal & external, so that faster resolution can be provided to the customer
Career opportunities:
- Play a key role in a successful high-growth startup
- Be at the forefront of new-age health tech
- Enjoy attractive compensation, incentives, health, and fitness-sponsored benefits
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