Customer Support Associate

4 days ago

Hyderabad, India DOWNTOWN Technologies Full time

**DOWNTOWN Technologies** addresses the growing needs of today's online businesses by providing a full range of outsourcing services for web-based customer support. With
**DOWNTOWN Technologies**, companies can now keep pace with the flood of Internet communications that are threatening to drown internal support teams.

**Support Type**: Voice

**Job Location**: Hyderabad, Andhra Pradesh, India

**Employment Status**: Full Time

**Position objective**:

- As a Customer Support Associate, you are expected to address customer challenges and queries and ensure effective resolution to the challenges during customer encounters
- Ensure customer satisfaction and quality parameters are met for the resolutions provided
- Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholder's value

**Roles & Responsibilities**:

- Effectively address customer queries by understanding challenges faced by the customer
- Ensure you meet set process for addressing customer queries
- Understand customer expectation clearly through effective probing
- Document reasons for customer dissatisfaction for all the queries and the challenges faced
- Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
- Set high levels of performance standards for the given process/account
- Ensure you understand expected performance standards and metrics to be achieved for a given process/account
- Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
- Follow the learning management process to remain current and updated on required skills and knowledge required for the position
- Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
- Bring right attitude to the work place that complements and enhances the work culture
- Always Think like a winner

**Required Knowledge**:
Basic understanding on:

- Computer Operating Skills

**Skill**:

- Communication Skills - High

**Desired Behavior**:

- High commitment
- Ability to learn
- New ways of thinking and doing
- Adaptive to team and organization
- Open for feedback and learning
- Proactive and high energy

**Academic Qualifications**:
Undergraduate and above in any stream.

**Years of Experience**:
0 - 4 years working experience desired

**Type of Experience**:
BPO experience will be a plus, fresher’s are also eligible.

  • ▷ [15h Left] Non Voice Process Jobs Opening in Customer Support at Gachibowli, HyderabadLess

    4 weeks ago

    Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...

  • Customer Support

    4 days ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...

  • Customer Support Associate

    4 days ago

    Hyderabad, India Innovapptive Full time

    **Customer Support Associate** **Location**: Hyderabad, India. **Employment Type**:Full-Time; Salaried. **Compensation**:Base Salary, Bonus, Medical, etc. **About Us**: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, India Openprise Full time

      Customer Support Associate  Location: Hyderabad Timings: 10.30 PM to 6.30 AM(IST) Experience: 1-2 years The Customer Support Associate is a hands-on, technical part of the Customer Support team for a junior or entry-level candidate. You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer...

  • Customer Support Representative

    1 day ago

    Punjagutta, Hyderabad, Telangana, India MoSahay Associate Full time ₹ 84,000 - ₹ 2,40,000 per year

    What We're Looking For: Customer support​Education: Any Graduate can apply.​Experience: 6 to 12 months as an Agent is preferred (Band U1).​Communication: Must be fluent in English with Hindi (or Telugu).​Skills: Excellent communication, phone, and interpersonal skills.​Key Role Details:​Role: Agent Exp​Work Mode: Work from Office.​Schedule:...

  • Customer Support Associate

    4 weeks ago

    Hyderabad, India Hanvika Full time

    Join the Alorica Team as an Associate Job Location: EcoSpace, Bangalore Interview Location:Lyros Technologies Pvt Ltd, Q-2,7th Floor, Cyber Towers, Hitech City, Madhapur, Hyderabad. Telangana- , India. Interview Date : Alorica is Hiring Freshers Are you ready to kickstart your career in customer support? Join Alorica and be a part of a dynamic team...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, India Nest Tech Full time

    **Hi**, Looking for Customer Support Associate with one of our clients, let us know if interested share your profile. Education: 12th/ Any Graduate Job Location: Hyderabad - Excellent interpersonal skills. - Good written and verbal communication. - Attention to detail and good problem-solving skills. **Salary**: ₹8,086.00 - ₹20,000.00 per...

  • Customer Support Associate

    4 days ago

    Hyderabad, India Eccentricitsolutionspvt.ltd Full time

    we are hiring customer support associates for both inbound and outbound process. the positions are for both male and female. **Salary**: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Cell phone reimbursement - Flexible schedule - Food provided - Leave encashment - Provident Fund - Work from home Schedule: - Flexible shift Supplemental pay...

  • Customer Support Associate

    4 days ago

    Hafeezpet, Hyderabad, Telangana, India SpotLet Solutions Private Limited Full time

    Job Summary: We are looking for a Customer Support Associate to join our team at SpotLet, a company that provides a web portal for property owners to list and rent their properties. The primary responsibility of the Customer Support Associate will be to onboard properties onto our web portal and provide support to property owners and...

  • Customer Support Associate

    4 weeks ago

    Hyderabad, India Gravity Cybertech Full time

    Greetings from Gravity CybertechWe have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location(Work from Office)..Note:- No cab facility is provided.No of Openings: -Males- 2(Prefer Hyderabad Candidates and who can join immediately.)Note:-Interested candidates can...