Customer Success Associate

1 week ago

Delhi Delhi, India Surepass Technologies Full time

**Job Description: Customer Support Associate**

**Location**: Netai Subhash Place, Delhi-110034
**Company**: Surepass Technologies

**About Surepass Technologies**

Surepass Technologies is a leading provider of identity verification and onboarding solutions, enabling businesses to verify users securely and seamlessly. Our mission is to build trust in digital transactions by offering cutting-edge APIs and solutions that empower organizations to onboard customers quickly while ensuring compliance and security.

**Role Overview**

We are seeking a proactive and customer-focused **Customer Support Associate** to join our growing team. In this role, you will be the first point of contact for our clients, helping them resolve issues, understand our products, and ensure a smooth user experience. You will work closely with cross-functional teams, including product and engineering, to provide timely resolutions and build lasting client relationships.

**Key Responsibilities**
- Troubleshoot customer issues and provide step-by-step guidance on using Surepass products and APIs.
- Collaborate with internal teams to escalate and resolve technical issues efficiently.
- Maintain accurate records of customer interactions in support systems.
- Assist clients with onboarding and integration-related queries.
- Provide feedback to the product team on recurring issues and customer needs.
- Ensure customer satisfaction by delivering timely, professional, and empathetic support.

**Qualifications**
- Bachelor’s degree in Business, IT, or a related field (or equivalent experience).
- 0-2 years of experience in customer support, preferably in a SaaS or technology company.
- Strong verbal and written communication skills.
- Ability to understand and explain technical concepts in a simple way.
- Familiarity with support tools (e.g., Zendesk, Freshdesk, Intercom) is a plus.
- Problem-solving mindset with a customer-first attitude.
- Ability to multitask and work in a fast-paced environment.

**What We Offer**
- Opportunity to work in a fast-growing technology company.
- Collaborative and inclusive work culture.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: ₹300,000.00 - ₹360,000.00 per year

**Experience**:

- total work: 1 year (required)

Work Location: In person

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