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Customer Success Associate

3 weeks ago

Hari Nagar Delhi Delhi, India Lazo Store Full time

Position: Customer Success Associate
Location: Delhi (Full-time, In-office)

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve basic issues.
- **Escalation Management**: Escalate complex issues to the right teams.
- **Documentation**: Maintain accurate support records in our CRM.
- **Feedback Loop**: Share customer insights to drive product improvements.
- **Knowledge Sharing**: Update support articles and FAQs.
- **Quality Assurance**: Ensure high standards of service.
- **Continuous Improvement**: Participate in ongoing training.

**Eligibility**:

- Graduate fresher with internship experience
- Prior experience in a similar role is a plus but not required

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Day shift
- Fixed shift

Work Location: In person