Customer Success Associate, India

4 days ago

Delhi Delhi, India Algosec Full time

**At AlgoSec, what you do matters**

Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

We are hiring a **Customer Success Associate** for our Scaled Program**to join our Customer Success Team.

Our Scaled Program delivers value to customers through a one-to-many approach that leverages defined playbooks, content delivery, and the right level of automation. In this role, you will identify opportunities to implement scalable initiatives that accelerate time-to-value and improve retention—defining critical metrics and triggers for digital customers, and engaging internal teams when additional support is needed.

**Reporting to**: VP, Global Customer Success **Location**: Gurugram, India (Hybrid)

Direct employment

**Responsibilities**:

- Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.
- Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.
- Monitor customer health and define critical triggers (e.g., low usage, poor NPS) to identify accounts requiring intervention.
- Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.
- Track and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).
- Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach.

**Requirements**:
**Requirements**:

- 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment.
- Strong written and verbal communication skills
- Excellent English proficiency
- Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously.
- Customer-focused with a proactive and collaborative approach.
- Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone.

**Advantages**:

- Experience with Salesforce, Gainsight or other Customer Success Platforms.
- Experience running campaigns, webinars, or other digital engagement initiatives.

Departmant for website:
Sales

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