Customer Success Associate

8 hours ago

Delhi Delhi, India Surepass Technologies Full time

Job Title**:Customer Success Associate**

Job Location: Netaji Subhash Place, Delhi

, Internship

**Responsibilities**:
1. Customer Onboarding:

- Guide new customers through the onboarding process, ensuring a smooth and positive experience.
- Provide training sessions to help customers understand and utilize our software effectively.

2. Relationship Management:

- Develop and maintain strong relationships with key customers, understanding their business goals and challenges.
- Act as the primary point of contact for customer inquiries, concerns, and escalations.

3. Product Knowledge:

- Stay informed about the company's products and services to effectively communicate their value proposition to customers.
- Collaborate with the product development team to relay customer feedback and suggest product improvements.

4. Customer Advocacy:

- Identify opportunities for satisfied customers to act as advocates, participating in case studies, testimonials, and other promotional activities.

5. Customer Retention:

- Proactively engage with customers to ensure ongoing satisfaction and address any potential issues promptly.
- Monitor customer usage patterns and provide insights to prevent churn.

6. Feedback Collection:

- Gather customer feedback through surveys, interviews, and other methods to continuously improve our products and services.

7. Cross-functional Collaboration:

- Collaborate with sales, marketing, and product teams to ensure a cohesive customer experience throughout the customer lifecycle.

How to Apply:
**Job Types**: Full-time, Internship
Contract length: 3 months

**Salary**: ₹200,000.00 - ₹250,000.00 per year

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- New Delhi, Delhi (preferred)

Ability to Relocate:

- New Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

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