Chat Support Executive

6 days ago

Ballygunge Place Kolkata West Bengal, India Kolkata Ventures Full time

**Key Responsibilities**
- Make outbound calls to prospective clients to generate leads and schedule appointments for sales teams
- Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
- Assist customers in placing orders, navigating the app, and resolving issues.
- Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system.
- Follow up with potential leads to nurture relationships, track customer progress, and close sales as required.
- Gather customer feedback and report insights to the team to improve product/service offerings.
- Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
- Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

**Qualifications**
- **Experience**: Prior experience in telecalling, customer service, or sales is an advantage.
- **Technical Skills**: Proficiency with CRM software and Microsoft Office.
- **Language Skills**: Strong communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal)

**Skills & Competencies**
- **Communication**: Strong verbal communication skills with a friendly and persuasive demeanor.
- **Customer Focused**: Excellent listening skills and the ability to empathize with customers' needs.
- **Time Management**: Efficient at managing time and handling multiple calls and follow-ups.
- **Problem-Solving**: Ability to handle objections and provide solutions to customer issues.
- **Target-Driven**: Self-motivated with a desire to achieve sales targets and contribute to team success.

**Office Timing**: 12 pm to 10 pm (Rotational Off day during the weekdays)

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Weekend availability

Application Question(s):

- Do you have experience in chat support?
- Do you have experience in selling on call or over chat?

**Experience**:

- total work: 2 years (required)

Work Location: In person

**Speak with the employer**
+91 9073533350

  • Chat Support Executive

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Education: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred. - Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication. - Typing speed: Strong typing...

  • Fresher Chat Support

    4 days ago

    Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for a highly motivated and customer-oriented **Chat Support Executive** to join our team. As a fresher, you will be trained to provide excellent chat support for our customers, assisting them with queries, issues, and providing solutions in a timely and professional manner. **Job Types**: Full-time, Permanent, Fresher Pay: ₹13,000.00 -...

  • Fresher Chat Support

    2 weeks ago

    Baranagar, Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for enthusiastic and customer-focused **Chat Support Executives** to join our growing support team. As a chat support agent, you will be the first point of contact for our customers, helping them resolve queries and ensuring a smooth experience through live chat. This is an excellent opportunity for freshers looking to build a career in...

  • Fresher Chat Support

    2 weeks ago

    Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for a dynamic, enthusiastic, and self-motivated **Fresher Chat Support Representative** to join our customer service team. As a **Chat Support Representative**, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience. Key...

  • Fresher Chat Support

    1 week ago

    Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for a dynamic, enthusiastic, and self-motivated **Fresher Chat Support Representative** to join our customer service team. As a **Chat Support Representative**, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience. Key...

  • Chat Support Executive

    16 hours ago

    Rajarhat, Kolkata, West Bengal, India Knight learning solutions Full time

    **Hiring Now: Flipkart Chat Blended Associate - Customer Support (Work from Office)** **About the Role**: Join our team as a Customer Support Associate for Flipkart. This is a full-time office-based role, offering you a chance to start your career with one of India's leading e-commerce companies. If you are a fresher with strong communication skills and a...

  • Chat Support Executive

    1 week ago

    New Town, Kolkata, West Bengal, India Tastes2Plate Full time

    Job Description (JD) for a Customer Service Associate (Chat Process): Job Title: Customer Service Associate (Chat Process) Location: Newtown, About Us: Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team. Job Summary: As a Customer Service Associate, you will be responsible...

  • Chat Support Executive

    6 days ago

    Kolkata, West Bengal, India Nlb Services Full time

    **Shift time**: - Mandatory working in Night Shift **Working days**: - Rotational work week **Education** - Graduation Work from Office **Job description**: International Chat Process Experience Required: - Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.  - Prior digital/call center experience...

  • Chat Support Executive

    4 days ago

    Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    As a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...

  • Chat Support

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    We are Hiring - Customer care Executive, Voice & Chat Work from office job Job Location - Kolkata sector 5 Voice & Chat process Salary - 10k to 15k depends on the interview process We need immediate joiner minimum 12th Pass required Thanks & Regards Rakesh Adhikary 7865097859 Pay: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Provident...