Chat Support Executive

4 days ago

New Town Kolkata West Bengal, India Tastes2Plate Full time

Job Description (JD) for a Customer Service Associate (Chat Process):
Job Title: Customer Service Associate (Chat Process)

Location: Newtown,

About Us:
Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.

Job Summary:
As a Customer Service Associate, you will be responsible for providing exceptional customer service via live chat, resolving customer inquiries, and promoting our products/services.

Key Responsibilities:
1. Customer Service:

- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues, provide product information, and offer solutions.

2. Communication:

- Communicate effectively with customers, ensuring clear understanding of their concerns.
- Utilize active listening skills to empathize with customers.

3. Product Knowledge:

- Develop and maintain in-depth knowledge of our products/services.
- Provide accurate and up-to-date information to customers.

4. Problem-Solving:

- Analyze customer issues and provide effective solutions.
- Escalate complex issues to senior team members or management as needed.

5. Quality and Productivity:

- Meet or exceed quality and productivity standards.
- Participate in quality monitoring and coaching sessions.

**Requirements**:
1. High school diploma or equivalent required; degree preferred.

2. 1-2 years of customer service experience, preferably in a chat support environment.

3. Excellent communication, interpersonal, and problem-solving skills.

4. Ability to work in a fast-paced environment and adapt to changing priorities.

6. Strong analytical and troubleshooting skills.

Desirable Qualifications:
1. Certification in customer service or a related field.

2. Experience with chat support software and technology.

3. Knowledge of industry-specific regulations and standards.

What We Offer:
1. Competitive salary and benefits.

2. Opportunities for professional growth and development.

3. Collaborative work environment.

How to Apply:
**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9830170080

  • Chat Support Executive

    4 days ago

    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Education: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred. - Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication. - Typing speed: Strong typing...

  • Customer Support Executive – International Voice/Chat

    4 days ago

    New Town, Kolkata, West Bengal, India 10xgrowthaccelerator Full time ₹ 17,000 - ₹ 22,000 per year

    Customer Support Executive – International Voice/Chat (Contractual)Location: DLF Phase 1 / Kolkata (Work from Office)Shifts: Evening & Night (Rotational)Working Days: 5–6 days/weekCab Facility: Provided (Pickup & Drop for night shifts)Role OverviewWe are looking for motivated individuals to join the Sainsbury International Process as Customer Support...

  • Customer Support Executive – International Voice/Chat

    6 days ago

    New Town, Kolkata, West Bengal, India Upskill Academy Full time ₹ 2,08,800 - ₹ 2,64,000 per year

    Job description:Customer Support Executive – International Voice/Chat (Contractual)Location: DLF Phase 1 / Kolkata (Work from Office)Shifts: Evening & Night (Rotational)Working Days: 5–6 days/weekCab Facility: Provided (Pickup & Drop for night shifts)Role OverviewWe are looking for motivated individuals to join the Sainsbury International Process as...

  • Fresher Chat Support

    4 days ago

    Baranagar, Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for enthusiastic and customer-focused **Chat Support Executives** to join our growing support team. As a chat support agent, you will be the first point of contact for our customers, helping them resolve queries and ensuring a smooth experience through live chat. This is an excellent opportunity for freshers looking to build a career in...

  • Fresher Chat Support

    6 days ago

    Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for a dynamic, enthusiastic, and self-motivated **Fresher Chat Support Representative** to join our customer service team. As a **Chat Support Representative**, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience. Key...

  • Fresher Chat Support

    4 days ago

    Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for a dynamic, enthusiastic, and self-motivated **Fresher Chat Support Representative** to join our customer service team. As a **Chat Support Representative**, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience. Key...

  • Chat Support Executive

    3 days ago

    Salt Lake, Kolkata, West Bengal, India Mervice infotech Full time

    WE ARE HIRING FOR CHAT SUPPORTIVE EXECUTIVE FOR KOLKATA SALT LAKE SECTOR 5 KOLKATA WORK FROM OFFICE' 12TH PASS AND ABOVE ARE ELIGIBLE GOOD ENGLISH REQUIRED SALARY 11.2KINHAND AND 13.3KCTC MORNING SHIFT FOR FEMALES FOR MALES 1PM-10PM NO DROP /3:30AM-12:30PM DROP UNDER 12KM RADIUS INTERSTED ONE;S SHARE YOUR CV AT 8249936838 HR NAMITA **Job Type**:...

  • Chat Support Executive

    1 week ago

    Kolkata, West Bengal, India Infospire IT Solutions Private Limited Full time

    **Hiring for chat process** **Good communication in English & Hindi languages** **Qualification - Undergraduate and Graduate both can apply** **Experience - 0-1 year** **Ctc - 23000** **6 days working & 1 day rotational off** **Shift timing - Night shift ( 2 way cab facility)** **Immediate joiner needed** **Job Types**: Full-time, Permanent,...

  • Chat Support

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are Hiring - Customer care Executive,Voice & ChatWork from office jobJob Location - Kolkata sector 5Voice & Chat processSalary - 10k to 15k depends on the interview processWe need immediate joinerminimum 12th Pass requiredThanks & RegardsRakesh Adhikary Job Type: Full-timePay: ₹10, ₹15,000.00 per monthBenefits:Provident FundWork Location: In person

  • Customer Support Executive

    2 weeks ago

    New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be...