Customer Support Executive – International Voice/Chat

5 days ago

New Town Kolkata West Bengal, India Upskill Academy Full time ₹ 2,08,800 - ₹ 2,64,000 per year

Job description:

Customer Support Executive – International Voice/Chat (Contractual)

Location: DLF Phase 1 / Kolkata (Work from Office)

Shifts: Evening & Night (Rotational)

Working Days: 5–6 days/week

Cab Facility: Provided (Pickup & Drop for night shifts)

Role Overview

We are looking for motivated individuals to join the Sainsbury International Process as Customer Support Executives. The role involves handling customer queries through voice and chat channels, ensuring timely resolutions, and delivering a professional support experience.

Eligibility & Requirements

  • Education: Graduate (any stream)
  • Experience:
  • Fresher: Allowed (Contractual role)
  • Experienced: Minimum 1 year in International BPO / Customer Support (Voice/Chat)
  • Skills: Excellent spoken and written English; good grammar, pronunciation, and customer handling skills

Compensation

  • Fresher (Contractual):
  • CTC: ₹2 LPA
  • In-hand: ₹17,400/month
  • Experienced:
  • CTC: ₹3.4 LPA
  • In-hand: ₹22,000/month
  • Additional Benefits:
  • Performance Bonus: Up to ₹2,000/month
  • Travel Allowance: ₹1,400/month
  • Cab Facility: Available for night shifts

Interview Process

  • HR Screening – Voice, Grammar & Accent check
  • Functional Round – Mock Call/Chat handling
  • AMCAT Test – Minimum qualifying score: 58
  • Final Operations Round

Job Type: Full-time

Pay: ₹17, ₹22,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Preferred)

Location:

  • New Town, Kolkata, West Bengal (Required)

Work Location: In person

Speak with the employer

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