Customer Support Executive

1 day ago

New Town Kolkata West Bengal, India 10xgrowthaccelerator Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Customer Support Executive (International Process – Chat & Voice)

Process: Expedia

Job Type: Full-Time | Work From Office

Role Summary:

We are looking for enthusiastic and customer-focused individuals to join our International Customer Support Team (Chat & Voice). The role involves assisting international customers with their queries and providing exceptional service through chat (70%) and voice (30%) channels.

Key Responsibilities:

Handle international customer queries via chat and voice efficiently and professionally.

Resolve issues related to bookings, payments, and account assistance.

Maintain accuracy, empathy, and professionalism in all interactions.

Ensure high levels of customer satisfaction and adhere to company policies.

Meet performance targets related to quality and productivity.

Eligibility Criteria:

Education: Minimum 12th / +2 / Graduate (any stream)

Experience:

Freshers with excellent communication skills are welcome.

Minimum 1 year of experience in international customer support preferred.

Communication Skills: Excellent verbal and written English communication is mandatory.

Age Limit: Maximum 35 years

Shifts: Rotational shifts (including night shifts)

Work Mode: Work From Office

Salary & Benefits:

CTC: Up to ₹4.1 LPA (based on experience and performance)

In-hand Salary: ₹20,000 – ₹30,000 per month

Cab Facility: Pick and drop available for night shifts (within 25 km radius)

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Provident Fund

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