Customer Support Executive

5 days ago

New Town Kolkata West Bengal, India Upskill Academy Full time ₹ 2,08,800 - ₹ 2,40,000 per year

Customer Support Executive (CONTRACTUAL)

About the Role

We are hiring Customer Support Executives for the Sainsbury International Process on a contractual basis. This is a great opportunity for freshers to gain hands-on experience in an international voice and chat support environment.

Key Responsibilities

Handle customer queries via voice and chat channels.

Provide accurate and timely resolutions to customer issues.

Maintain a professional and courteous communication style.

Ensure adherence to quality standards and process compliance.

Eligibility Criteria

Education: Graduate in any stream (mandatory).

Experience: Freshers are eligible (Contractual role).

Skills Required:

Excellent spoken and written English.

Good grammar, pronunciation, and communication skills.

Ability to handle customer interactions confidently.

Work Schedule & Benefits

Shifts: Evening & Night (Rotational).

Working Days: 5–6 days per week.

Cab Facility: Provided (Pickup & Drop for night shifts).

Additional Benefits:

Performance Bonus: Up to ₹2,000/month.

Travel Allowance: ₹1,400/month.

Compensation

CTC: ₹2 LPA

In-hand Salary: ₹17,400/month.

Interview Process

  1. HR Screening – Voice, Grammar & Accent Check

  2. Functional Round – Mock Call/Chat Handling

  3. AMCAT Test – Minimum qualifying score: 58

  4. Final Operations Round

Job Type: Contractual / Temporary

Contract length: 3 months

Pay: ₹17, ₹20,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Required)

Work Location: In person

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