Chat Support Executive

7 hours ago

Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Education: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred.
- Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication.
- Typing speed: Strong typing skills with high accuracy and speed are necessary to efficiently respond to customer queries and concerns.
- Customer service experience: Prior experience in customer service, particularly in a chat or online support role, is often preferred. This includes familiarity with troubleshooting customer issues and providing timely and accurate responses.
- Multitasking abilities: Chat support executives must be able to handle multiple chat conversations simultaneously while providing quick and accurate solution Problem-solving skills: Strong analytical and problem-solving skills are required to understand customer issues, identify underlying problems, and propose effective.
- Empathy and patience: Chat support executives should have a patient and empathetic approach when dealing with frustrated or upset customers, ensuring they feel heard and understood.
- Adaptability: The ability to work in a fast-paced environment, adapt to changes, and quickly learn new tools or systems is important for chat support roles.
- Teamwork and collaboration: Chat support executives often work as part of a team, so the ability to collaborate, share knowledge, and provide support to colleagues is essential.

**Job Types**: Full-time, Fresher

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Salt Lake, Kolkata, West Bengal (required)

Ability to Relocate:

- Salt Lake, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9123006906

  • Chat Support Representative

    7 days ago

    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Urgent Hiring - Chat Support Executive Job Location: Sector V, Kolkata (Work from Office) Qualification: Minimum 12th Pass Process: Chat Support **Salary**: ₹10,000 - ₹13,000 (Based on Interview) Joining: Immediate Joiners Preferred **Requirements**: Good communication skills (Hindi/English) Basic computer knowledge Willingness to work from the...

  • Chat Support Executive

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Urgent Hiring - Chat & Inbound Voice Process Job Location: Sector V, Kolkata (Work from Office) Eligibility: Minimum 12th Pass | Freshers & Experienced Both Can Apply Job Roles: Chat Support & Inbound Voice Process Languages Required:, Hindi, English Shifts Available: Day / Night / Evening (Based on process & interview) **Salary**: ₹9,000 to...

  • Chat Support Executive

    2 days ago

    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Respond to customer inquiries via chat support, providing product information and guidance as needed - Resolve customer complaints and issues efficiently and effectively - Escalate complex problems to the appropriate department or personnel - Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and...

  • Fresher Chat Support

    2 days ago

    Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    **Key Responsibilities**: - Respond promptly to customer inquiries via live chat in a professional and courteous manner. - Provide accurate information about products, services, and company policies. - Resolve customer issues by identifying their needs and offering appropriate solutions or escalating complex queries to the relevant teams. - Maintain...

  • Fresher Chat Support

    5 days ago

    Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    **Key Responsibilities**: - Respond promptly to customer inquiries via live chat in a professional and courteous manner. - Provide accurate information about products, services, and company policies. - Resolve customer issues by identifying their needs and offering appropriate solutions or escalating complex queries to the relevant teams. - Maintain...

  • Fresher Chat Support

    2 weeks ago

    Salt Lake City, India Work Panda Cooperation LLP Full time

    We are seeking enthusiastic and customer-focused individuals to join our team as Chat Support Executives. In this role, you will be the first point of contact for customers, providing prompt and effective solutions through live chat. This position is ideal for freshers looking to start their career in customer support in a dynamic and fast-paced...

  • Fresher Chat Support

    2 days ago

    Baranagar, Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for enthusiastic and customer-focused **Chat Support Executives** to join our growing support team. As a chat support agent, you will be the first point of contact for our customers, helping them resolve queries and ensuring a smooth experience through live chat. This is an excellent opportunity for freshers looking to build a career in...

  • Fresher Chat Support

    2 days ago

    Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for a dynamic, enthusiastic, and self-motivated **Fresher Chat Support Representative** to join our customer service team. As a **Chat Support Representative**, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience. Key...

  • Chat Associate

    2 days ago

    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time ₹ 1,20,000 - ₹ 1,56,000 per year

    We are Hiring for - Customer Care Executive,Process - Chat SupportWork from office JobQualification - 12th PassFresher and Experience Both can applyneed immediate joinerShift time - Rotational,Language required - Good Hindi and Basic EnglishInterested Candidates please send me your Cv,Contact HR-RakeshJob Type: Full-timePay: ₹10, ₹13,000.00 per...

  • Fresher Chat Support

    7 hours ago

    Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for a dynamic, enthusiastic, and self-motivated **Fresher Chat Support Representative** to join our customer service team. As a **Chat Support Representative**, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience. Key...