Chat Support Agent

3 days ago


Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Responding to customer inquiries and assisting with chat
- Resolving customer issues and escalations
- Collaborating with team members to find solutions.
- Maintaining accurate records of customer interactions
- Ensuring customer satisfaction through efficient and prompt support
- Ability to quickly learn and navigate various chat platforms and tools
- Strong written communication skills
- Active listening and problem-solving abilities
- Attention to detail for accurately recording customer interactions.
- Ability to work collaboratively in a team environment.
- Collect and handle personal data of customers in a secure manner
- Ensure compliance with data protection regulations
- Keep personal data confidential and use it only for necessary purposes
- Implement appropriate security measures to protect customer data

Pay: ₹10,086.00 - ₹14,789.05 per month

Schedule:

- Day shift
- Evening shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person


  • Chat Support Agent

    2 days ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and resolving their issues through chat conversations - Providing accurate and detailed information about products, services, and policies - Guiding customers through the purchasing process and recommending appropriate products or services - Escalating complex or unresolved issues to the appropriate department or supervisor -...


  • Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Education: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred. - Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication. - Typing speed: Strong typing...


  • Baranagar, Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for enthusiastic and customer-focused **Chat Support Executives** to join our growing support team. As a chat support agent, you will be the first point of contact for our customers, helping them resolve queries and ensuring a smooth experience through live chat. This is an excellent opportunity for freshers looking to build a career in...


  • Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Respond to customer inquiries via chat support, providing product information and guidance as needed - Resolve customer complaints and issues efficiently and effectively - Escalate complex problems to the appropriate department or personnel - Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and...


  • Salt Lake, Kolkata, West Bengal, India Mervice infotech Full time

    We are hiring for Chat support executive for Rapido for salt Lake Sector 5 Kolkata location Work from Office Shift timings 3pm-12am drop under 10km radius and if having bike then travelling allowance are there. Work from Office./Need good communication skills speaking and reading. Salary 11.2k in-hand Pay: ₹11,000.00 - ₹11,200.00 per...

  • Chat Support Executive

    13 hours ago


    Salt Lake, Kolkata, West Bengal, India Mervice infotech Full time

    WE ARE HIRING FOR CHAT SUPPORTIVE EXECUTIVE FOR KOLKATA SALT LAKE SECTOR 5 KOLKATA WORK FROM OFFICE' 12TH PASS AND ABOVE ARE ELIGIBLE GOOD ENGLISH REQUIRED SALARY 11.2KINHAND AND 13.3KCTC MORNING SHIFT FOR FEMALES FOR MALES 1PM-10PM NO DROP /3:30AM-12:30PM DROP UNDER 12KM RADIUS INTERSTED ONE;S SHARE YOUR CV AT 8249936838 HR NAMITA **Job Type**:...


  • Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    **Key Responsibilities**: - Respond promptly to customer inquiries via live chat in a professional and courteous manner. - Provide accurate information about products, services, and company policies. - Resolve customer issues by identifying their needs and offering appropriate solutions or escalating complex queries to the relevant teams. - Maintain...


  • Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    **Key Responsibilities**: - Respond promptly to customer inquiries via live chat in a professional and courteous manner. - Provide accurate information about products, services, and company policies. - Resolve customer issues by identifying their needs and offering appropriate solutions or escalating complex queries to the relevant teams. - Maintain...


  • Salt Lake City, India BDV Private Limited Full time

    As a Chat Support Representative you will play a crucial role in delivering responsive and efficient customer support through live chat. This role is perfect for individuals who thrive in a digital communication environment and are passionate about assisting customers. **Key Responsibilities**: - **Chat Assistance**: Engage with customers in real-time...


  • Kolkata, West Bengal, India BDV Private Limited Full time

    We are looking for a dynamic, enthusiastic, and self-motivated **Fresher Chat Support Representative** to join our customer service team. As a **Chat Support Representative**, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience. Key...