Chat Support Agent

2 days ago


Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Responding to customer inquiries and assisting with chat
- Resolving customer issues and escalations
- Collaborating with team members to find solutions.
- Maintaining accurate records of customer interactions
- Ensuring customer satisfaction through efficient and prompt support
- Ability to quickly learn and navigate various chat platforms and tools
- Strong written communication skills
- Active listening and problem-solving abilities
- Attention to detail for accurately recording customer interactions.
- Ability to work collaboratively in a team environment.
- Collect and handle personal data of customers in a secure manner
- Ensure compliance with data protection regulations
- Keep personal data confidential and use it only for necessary purposes
- Implement appropriate security measures to protect customer data

Pay: ₹10,086.00 - ₹14,789.05 per month

Schedule:

- Day shift
- Evening shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



  • Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    As a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...


  • Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    As a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...


  • Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Engage in chat conversations with customers, addressing their questions, problems, or requests in a professional and courteous manner. - Provide accurate and timely information to customers, ensuring that they have a clear understanding of the products or services offered. - Resolve customer issues or complaints, determining the appropriate solution and...


  • Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Urgent Hiring - Chat & Inbound Voice Process Job Location: Sector V, Kolkata (Work from Office) Eligibility: Minimum 12th Pass | Freshers & Experienced Both Can Apply Job Roles: Chat Support & Inbound Voice Process Languages Required:, Hindi, English Shifts Available: Day / Night / Evening (Based on process & interview) **Salary**: ₹9,000 to...


  • Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    We're currently seeking enthusiastic individuals to join our Chat Support team. This role offers a fantastic opportunity to engage with customers in a digital environment and contribute to creating positive experiences. **Salary**: ₹14,000.00 - ₹16,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: -...

  • Data Entry

    6 days ago


    Salt Lake, Kolkata, West Bengal, India Finn McCools tours Full time

    **Key Responsibilities**: - Perform accurate data entry and copy-paste operations - Respond promptly to customer queries via live chat - Maintain and update internal records regularly - Ensure timely completion of daily assigned tasks - Coordinate with the team leader to meet quality and productivity targets **Requirements**: - Basic computer and typing...

  • Chat Associate

    2 weeks ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Urgent Hiring - Chat Support Executive Job Location: Sector V, Kolkata (Work from Office) Qualification: Minimum 12th Pass Process: Chat Support **Salary**: ₹10,000 - ₹13,000 (Based on Interview) Joining: Immediate Joiners Preferred **Requirements**: Good communication skills (Hindi/English) Basic computer knowledge Willingness to work from the...


  • Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    MERVICE INFOTECH -We Are Hiring - Customer Care Executive (Chat Process) - Location: Kolkata, Salt Lake, Sector 5 (WORK FROM OFFICE) (ONLY KOLKATA CANDIDATES) Eligibility: Minimum 12th pass and above Must have good English and Hindi communication skills Job Details: **Salary**: ₹11,200 (in-hand) | ₹13,300 (CTC) Attendance Allowance: ₹1,000 (based...


  • Salt Lake, Kolkata, West Bengal, India Mervice infotech Full time

    We Are Hiring - Customer Care Executive (Chat Process) Location: Kolkata, Salt Lake, Sector 5 (WORK FROM OFFICE) (ONLY KOLKATA CANDIDATES) Eligibility: Minimum 12th pass and above Must have good English and Hindi communication skills Job Details: **Salary**: ₹11,200 (in-hand) | ₹13,300 (CTC) Attendance Allowance: ₹1,000 (based on...


  • Salt Lake, Kolkata, West Bengal, India Delights Marketing Solutions Full time ₹ 2,40,000 - ₹ 3,36,000 per year

    Job Title: Customer Support Agent (Voice Process)Location: Kolkata (Saltlake)Work Mode: Work from Office (WFO)Department: Voice International BPOJob OverviewWe are looking for enthusiastic and customer-focused individuals to join our international voice process team. As a Customer Support Agent, you will handle customer interactions over the phone, ensuring...