Chat Support Executive

6 hours ago


Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Respond to customer inquiries via chat support, providing product information and guidance as needed
- Resolve customer complaints and issues efficiently and effectively
- Escalate complex problems to the appropriate department or personnel
- Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken
- Follow up on customer interactions when necessary
- Recognize, document, and alert the management team of trends in customer calls
- Meet chat quotas and quality standards set by the organization
- Maintain up-to-date knowledge of the company’s products, services, and customer service policies
- Work collaboratively with other team members to achieve overall customer service goals
- Protect customer information in accordance with privacy policies and procedures

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,097.51 - ₹14,510.76 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9123006906



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