Chat Support Executive

7 hours ago


Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Engage in chat conversations with customers, addressing their questions, problems, or requests in a professional and courteous manner.
- Provide accurate and timely information to customers, ensuring that they have a clear understanding of the products or services offered.
- Resolve customer issues or complaints, determining the appropriate solution and taking necessary actions to ensure customer satisfaction.
- Collaborate with other team members or departments to escalate complex or unresolved issues, ensuring a swift resolution for the customer.
- Maintain customer records and documentation of interactions, ensuring accurate and up-to-date information is available for future reference.
- Stay updated on product knowledge, company policies, and procedures to effectively assist customers and provide accurate information.
- Meet or exceed assigned performance metrics, such as response times, customer satisfaction ratings, and resolution rates.
- Identify and report any technical issues or bugs encountered during chat interactions, helping to improve the overall chat support experience.
- Adhere to company guidelines and standards of conduct, maintaining a professional and ethical approach in all customer interactions.
- Continuously improve personal skills and knowledge through trainings, workshops, or self-learning to enhance the quality of customer support provided.

**Job Types**: Full-time, Fresher

**Salary**: ₹11,140.17 - ₹15,821.98 per month

Schedule:

- Evening shift
- Morning shift

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Salt Lake, Kolkata, West Bengal (required)

Ability to Relocate:

- Salt Lake, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9123006906



  • Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Education: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred. - Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication. - Typing speed: Strong typing...


  • Salt Lake, Kolkata, West Bengal, India Mervice infotech Full time

    We're Hiring: Customer Care Executives for CHAT SUPPORT Job Details: Process:CHAT SUPPORT EXECUTIVE **Requirements**: Good communication skills in English Minimum qualification: 12th pass and above Additional Information: Location: Work from Office SALARY 11200K INHAND / CHAT PROCESS SHARE CV TO HR Namita 8249936838 **Job Type**: Permanent Pay:...


  • Salt Lake, Kolkata, West Bengal, India Mervice infotech Full time

    WE ARE HIRING FOR CHAT SUPPORTIVE EXECUTIVE FOR KOLKATA SALT LAKE SECTOR 5 KOLKATA WORK FROM OFFICE' 12TH PASS AND ABOVE ARE ELIGIBLE GOOD ENGLISH REQUIRED SALARY 11.2KINHAND AND 13.3KCTC MORNING SHIFT FOR FEMALES FOR MALES 1PM-10PM NO DROP /3:30AM-12:30PM DROP UNDER 12KM RADIUS INTERSTED ONE;S SHARE YOUR CV AT 8249936838 HR NAMITA **Job Type**:...


  • Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    As a Fresher Chat Support Specialist, you will be the first point of contact for our customers, providing timely and accurate assistance through our chat platform. You will play a crucial role in ensuring customer satisfaction by resolving queries, troubleshooting issues, and providing information about our products and services. Key Responsibilities: -...


  • Salt Lake, Kolkata, West Bengal, India Work Panda Cooperation LLP Full time

    We're currently seeking enthusiastic individuals to join our Chat Support team. This role offers a fantastic opportunity to engage with customers in a digital environment and contribute to creating positive experiences. **Salary**: ₹14,000.00 - ₹16,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: -...


  • Salt Lake, Kolkata, West Bengal, India Mervice infotech Full time

    We Are Hiring - Customer Care Executive (Chat Process) Location: Kolkata, Salt Lake, Sector 5 (WORK FROM OFFICE) (ONLY KOLKATA CANDIDATES) Eligibility: Minimum 12th pass and above Must have good English and Hindi communication skills Job Details: **Salary**: ₹11,200 (in-hand) | ₹13,300 (CTC) Attendance Allowance: ₹1,000 (based on...


  • Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    MERVICE INFOTECH -We Are Hiring - Customer Care Executive (Chat Process) - Location: Kolkata, Salt Lake, Sector 5 (WORK FROM OFFICE) (ONLY KOLKATA CANDIDATES) Eligibility: Minimum 12th pass and above Must have good English and Hindi communication skills Job Details: **Salary**: ₹11,200 (in-hand) | ₹13,300 (CTC) Attendance Allowance: ₹1,000 (based...

  • Chat Support Agent

    1 week ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and assisting with chat - Resolving customer issues and escalations - Collaborating with team members to find solutions. - Maintaining accurate records of customer interactions - Ensuring customer satisfaction through efficient and prompt support - Ability to quickly learn and navigate various chat platforms and tools -...

  • Chat Associate

    1 week ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    We are hiring for customer care Executive Urgent opening for Chat support Job Location - Kolkata Sector 5 Work from office job Minimum 12th pass required we need immediate joiner Salary 10k to 13k Domestic Chat support Language required - Good Hindi Basic English 7865097859 HR Rakesh **Job Types**: Full-time, Permanent Pay: ₹10,000.00 -...


  • Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Responding to customer inquiries and resolving their issues through chat conversations - Providing accurate and detailed information about products, services, and policies - Guiding customers through the purchasing process and recommending appropriate products or services - Escalating complex or unresolved issues to the appropriate department or supervisor -...