Chat Support Executive

3 days ago

Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Engage in chat conversations with customers, addressing their questions, problems, or requests in a professional and courteous manner.
- Provide accurate and timely information to customers, ensuring that they have a clear understanding of the products or services offered.
- Resolve customer issues or complaints, determining the appropriate solution and taking necessary actions to ensure customer satisfaction.
- Collaborate with other team members or departments to escalate complex or unresolved issues, ensuring a swift resolution for the customer.
- Maintain customer records and documentation of interactions, ensuring accurate and up-to-date information is available for future reference.
- Stay updated on product knowledge, company policies, and procedures to effectively assist customers and provide accurate information.
- Meet or exceed assigned performance metrics, such as response times, customer satisfaction ratings, and resolution rates.
- Identify and report any technical issues or bugs encountered during chat interactions, helping to improve the overall chat support experience.
- Adhere to company guidelines and standards of conduct, maintaining a professional and ethical approach in all customer interactions.
- Continuously improve personal skills and knowledge through trainings, workshops, or self-learning to enhance the quality of customer support provided.

**Job Types**: Full-time, Fresher

**Salary**: ₹11,140.17 - ₹15,821.98 per month

Schedule:

- Evening shift
- Morning shift

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Salt Lake, Kolkata, West Bengal (required)

Ability to Relocate:

- Salt Lake, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9123006906

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