Chat Support Executive

20 hours ago

Rajarhat Kolkata West Bengal, India Knight learning solutions Full time

**Hiring Now: Flipkart Chat Blended Associate - Customer Support (Work from Office)**

**About the Role**:
Join our team as a Customer Support Associate for Flipkart. This is a full-time office-based role, offering you a chance to start your career with one of India's leading e-commerce companies. If you are a fresher with strong communication skills and a passion for helping people, this is a great opportunity for you.

**Role**:
Customer Support Associate (CSA)

**What You Will Do**:

- Support customers via chat, message, and phone
- Help resolve online product and delivery-related queries
- Share accurate information using internal tools
- Ensure a positive customer experience at every touchpoint

**Who Can Apply**:

- Freshers are welcome
- Minimum qualification: 12th pass
- Must have good communication skills in English and Hindi
- Typing speed of 30 words per minute with 90 percent accuracy
- Must be willing to handle both chat and call support
- Open to working in 24 by 7 shifts
- Should not have attended a Flipkart interview in the last 3 months
- Must be available to work 5 days a week with 2 rotational week offs
- No planned leaves for the first 3 months after joining

**Shift Details**:

- Total shift duration is 10.3 hours per day, including a 45-minute break
- 9.45 hours of actual work per shift

**Interview Process**:

- HR round through video call
- Typing test (5 minutes)
- PMAPS assessment
- Client interview including voice and mock chat round

**Salary Details**:

- For Freshers: Annual CTC of 174447 rupees, with a monthly in-hand salary of approximately 12700 rupees
- Salary starts from Day 1
- Fixed salary, no variable components

**Documents Required**:

- Educational certificates
- Aadhar card with full date of birth
- PAN card

**Why Join Us**:

- Great opportunity for freshers to start a professional career
- Learn and grow with a leading brand
- Friendly and supportive work environment
- Fixed salary with no sales targets

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,700.00 - ₹15,300.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- US shift

Application Question(s):

- Salary for freshers is 12,700 per month and for experienced is 15,300. Are you comfortavble with it ?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Rajarhat, Kolkata, West Bengal (required)

Work Location: In person

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