Chat Support Executive

3 days ago

Rajarhat, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Respond to customer inquiries and resolve issues professionally and courteously.
  • Provide timely and accurate information to customers via chat.
  • Utilize problem-solving skills to address complex customer complaints.
  • Collaborate with internal teams to improve overall customer experience.
  • Maintain high product knowledge to effectively support customers.
  • Consistently meet or exceed performance metrics, such as first call resolution rate and customer satisfaction scores.

Job Requirements

  • Proven experience in a customer-facing role, preferably in a chat support environment.
  • Excellent written and verbal communication skills are required.
  • Strong problem-solving and analytical skills are essential.
  • Ability to work in a fast-paced environment and manage multiple chats simultaneously.
  • Basic computer skills, including proficiency in Microsoft Office applications.
  • Strong attention to detail and the ability to maintain accuracy while working under pressure.

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