Chat Support Executive
3 days ago
Roles and Responsibility
- Respond to customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information to customers via chat.
- Utilize problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to improve overall customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics, such as first call resolution rate and customer satisfaction scores.
Job Requirements
- Proven experience in a customer-facing role, preferably in a chat support environment.
- Excellent written and verbal communication skills are required.
- Strong problem-solving and analytical skills are essential.
- Ability to work in a fast-paced environment and manage multiple chats simultaneously.
- Basic computer skills, including proficiency in Microsoft Office applications.
- Strong attention to detail and the ability to maintain accuracy while working under pressure.
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