Service Desk Technician(Jfm)

**Key Responsibilities**: - Log all interactions and categorize as Incident, Service Request, or Information Query - Provide first-level support for desktops, peripherals, and office productivity tools - Assign or escalate tickets to relevant support groups when required - Monitor ticket duplication and ensure updates are clear, timely, and accurate -...

**ROLE: - Service Desk Technician** **Responsibilities** - Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. - First line help desk; resolve basic level 1 and some level 2 issues including...

**Level I Service Desk Technician** **Responsibilities** - Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. - First line help desk; resolve basic level 1 and some level 2 issues including...

Armacell provides numerous and diverse career opportunities._ - _ - Add your talent to ours and make a difference around the world!_ The IT Support technicians must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult...

**Responsibilities**: - Perform routine maintenance and inspections of equipment according to established schedules. - Diagnose mechanical, electrical and perform repairs as needed. - Test machinery and equipment to ensure proper functionality. - Document all service and repair actions accurately and timely. - Communicate effectively with customers to...

JD for Global Service Desk Service Desk Analyst Location- Pune Mumbai Experience- 5 Years Shifts 24 7 Rotational Shifts Mode WFO Interview Mode 2 Rounds 1 English Test 2 Virtual Round on Saturday i e 12th July Must have Experience Excellent Communication Skill Strong Experience background in Global Service Desk Strong experience Knowledge of ITIL Process...

Role & responsibilitiesTicket and request management: Log, categorize, prioritize, and track all incoming Hardware Service Requests and Hardware/Software issues in a ticketing system.User support: Serve as the first point of contact for Customers, Users, responding to inquiries via phone, email, or chat, and providing step-by-step guidance for...

Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...

Role - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations- Atleast 3 years of experience handling Service Desk services.- Fluency in English (Reading, Writing, Speaking)- Understand and responds in Business Communications- Good Managerial Skill- Understanding and knowledge on IT Infrastructure.- Work in any...

Job description:Experience – 6 months to 1 year.Good-to-Have:An ITIL V4 / V3 Foundation qualification is preferable but not essentialKnowledge of ITIL Processes – Incident, Service ManagementProject management experienceKnowledge of cloud-telephony tools from reporting perspectiveResponsibilities:Analysing and evaluating software and IT systemsAnswering...