IT Service Technician

2 weeks ago

Pune, India Armacell Full time

Armacell provides numerous and diverse career opportunities._ - _ - Add your talent to ours and make a difference around the world_ The IT Support technicians must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Must have the ability to troubleshoot technical user problems and be able to collaborate effectively with members of the team. The position is part of our Global "One-IT" Armacell organisation and works closely with his/her colleagues across other geographies. **Responsibilities**:- Answers the help line and log in all incoming calls in the ticketing tool- Continuously monitor new incoming Support request in ticketing tool- Documents all interactions and actions related to each ticket- Follow up standard service desk operating procedures.- Categorize, prioritize, and allocate more complex service issues to the relevant IT Support members or expert Teams utilizing the ticketing system.- - Participate in a shift-based roster, whenever applicable. **Qualifications**: “Must haves”- Any IT or computer science related professional education- At least 1 years of work experience in IT Infrastructure / Technical Support/ First Level / Help Desk.- Microsoft operating systems experience and MS Office 365.- Fluency in English (written and spoken)- Some basic network and telecommunication experience.- Strong interpersonal communication skills are essential.- Strong focus on objectives and user satisfaction- Pro-active and collaboration style.- Team player with excellent organizational skills. Self-organized. *- Strong dedication towards customer service, friendly, and polite manner.- Flexible mindset and willingness for continuous learning. “Nice to have”- ITIL Knowledge or work expertise in ITIL-based organizations.- Experience in dealing with different cultures.- Any work experience in conducting user trainings.- Experience with any ticket system (Halo ITSM will be an asset). Time Type: Full time

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