Global Service Desk

2 days ago

Pune Maharashtra, India Diverse Lynx Full time

JD for Global Service Desk Service Desk Analyst Location- Pune Mumbai Experience- 5 Years Shifts 24 7 Rotational Shifts Mode WFO Interview Mode 2 Rounds 1 English Test 2 Virtual Round on Saturday i e 12th July Must have Experience Excellent Communication Skill Strong Experience background in Global Service Desk Strong experience Knowledge of ITIL Process Strong experience Knowledge of MIM Active Directory-O365 is Required Parameters Communication Fluency Grammar Pronunciation Technical Knowledge ITIL Service Desk Knowledge MIM Process Knowledge Service Desk Specialist 24 7 Operations- Rotational Shift week Offs Candidate must have knowledge on English Language Experience with good communication in English Language and technical skills on windows desktop platform 24 7 Support Model L2- Remotely End user Support for US and Canada users Responding to client support requests and contacting User to find out the nature of the problem Resolving user issues related to basic desktop issues related to deployed software images software packages delivered patches security updates and necessary tools for user desktop laptops Escalating software and other application issues to the subject teams Troubleshooting desktop laptop hardware and software issues that can be worked upon remotely OS Office basic system application Anti-Virus client support Outlook browser Printer scanner installation configuration and troubleshooting on client system Strong experience Knowledge of ITIL Process Strong experience Knowledge of MIM Must have ITIL Experience International calling experience Graduation is must Additional Installed modified and made minor repairs to computer hardware and software systems Understood VPN configuration and mobile device security protocols to ensure data protection Fielded support calls chat email and other communication from users with inquiries regarding software programming connectivity Password Resets Outlook issue printing and similar concerns Consulted with users to determine steps and procedures taken to identify and resolve the problem Managed user accounts groups and permissions within Active Directory to ensure secure access and efficient operations Performed on-site IT support tasks like hardware repairs equipment installation and cabling Applied knowledge of computer software hardware and procedures to solve problems Sound Knowledge of AD O365 MS-Office Software hardware Installation basic Network Support Strong technical Background with Excellent Communication Skills

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