▷ (Urgent) Global Service Desk

2 weeks ago

Pune Maharashtra, India Diverse Lynx Full time

JD for Global Service Desk Service Desk Analyst Location- Pune Mumbai Experience- 5 Years Shifts 24 7 Rotational Shifts Mode WFO Interview Mode 2 Rounds 1 English Test 2 Virtual Round on Saturday i e 12th July Must have Experience Excellent Communication Skill Strong Experience background in Global Service Desk Strong experience Knowledge of ITIL Process Strong experience Knowledge of MIM Active Directory-O365 is Required Parameters Communication Fluency Grammar Pronunciation Technical Knowledge ITIL Service Desk Knowledge MIM Process Knowledge Service Desk Specialist 24 7 Operations- Rotational Shift week Offs Candidate must have knowledge on English Language Experience with good communication in English Language and technical skills on windows desktop platform 24 7 Support Model L2- Remotely End user Support for US and Canada users Responding to client support requests and contacting User to find out the nature of the problem Resolving user issues related to basic desktop issues related to deployed software images software packages delivered patches security updates and necessary tools for user desktop laptops Escalating software and other application issues to the subject teams Troubleshooting desktop laptop hardware and software issues that can be worked upon remotely OS Office basic system application Anti-Virus client support Outlook browser Printer scanner installation configuration and troubleshooting on client system Strong experience Knowledge of ITIL Process Strong experience Knowledge of MIM Must have ITIL Experience International calling experience Graduation is must Additional Installed modified and made minor repairs to computer hardware and software systems Understood VPN configuration and mobile device security protocols to ensure data protection Fielded support calls chat email and other communication from users with inquiries regarding software programming connectivity Password Resets Outlook issue printing and similar concerns Consulted with users to determine steps and procedures taken to identify and resolve the problem Managed user accounts groups and permissions within Active Directory to ensure secure access and efficient operations Performed on-site IT support tasks like hardware repairs equipment installation and cabling Applied knowledge of computer software hardware and procedures to solve problems Sound Knowledge of AD O365 MS-Office Software hardware Installation basic Network Support Strong technical Background with Excellent Communication Skills

  • Global Service Desk

    2 weeks ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : Global Service Desk Experience : Min 1 year into International Service Desk Location : Goregaon, Mumbai Salary : Up to 6.5 LPA Education : Graduation Skills : Office 365, Active Directory, VPN, Troubleshooting, Configuration Notice : immediate to 15 Days Shift : Night Shift Pay: Up to ₹650,000.00 per year **Benefits**: - Provident...

  • Global Service Desk

    2 days ago

    Pune, India Taggd Full time

    **Required Experience** **Global Service Desk - 9-15 Years** **Location: Pune( WFO)** **Qualifications and Educational Requirement** - 7+ years of progressive/management work experience in the global technology industry. - Experience in managing teams of 15+ members. - Prior experience in a supervisory/management role within a service desk environment. -...

  • Global Service Desk Customer Service Analyst

    1 day ago

    Pune, Maharashtra, India ESP Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About The JobTo log all customer incidents and requests accurately. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual service levels.What will you do?Receive, scope and accurately log, then process each customer ticket and, following...

  • Urgent Hiring For Service Desk

    6 days ago

    Pune, Maharashtra, India Ghrs Training Full time ₹ 36,000 - ₹ 66,000 per year

    -Urgent requirement for (Service Desk) International Technical Process.-Salary - 3LPA - 5.5LPA + Incentives-Pick & Drop-Any Graduate with 1 Year of relevant experience is required.-For More Info Call OR What's App @ / Required Candidate profileExcellent communication Skills in ENGLISH is mandatory.Any Graduate with 1 Year relevant experience is...

  • Service Desk Analyst

    2 weeks ago

    Pune, Maharashtra, India Stantec Full time

    Job description Stantec is a global leader in sustainable engineering architecture and environmental consulting The diverse perspectives of our partners and interested parties drive us to think beyond whats previously been done on critical issues like climate change digital transformation and future-proofing our cities and infrastructure We innovate at...

  • Service Desk

    2 weeks ago

    Pune, India Apex Group Full time

    Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development....

  • Service Desk

    3 days ago

    Pune, Maharashtra, India Apex Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

  • (Urgent) Jr. Service Desk

    2 days ago

    Pune, India Stefanini North America and APAC Full time

    Job Description Details Job Description Job Description - Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. - Be logged-in and available to answer calls through our global Service Desk call centre solution. - Actively participate in team meetings and suggest opportunities for continual...

  • Global Desk Manger

    2 days ago

    Pune, India Taggd Full time

    **Required Experience** **Global Service Desk - 9-15 Years** **Location: Pune( WFO)** **Qualifications and Educational Requirement** - 7+ years of progressive/management work experience in the global technology industry. - Experience in managing teams of 15+ members. - Prior experience in a supervisory/management role within a service desk environment. -...

  • Service Desk

    2 days ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...