Jr. Service Desk

Description:  Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.  Be logged-in and available to answer calls through our global Service Desk call centre solution.  Actively participate in team meetings and suggest opportunities for continual improvement.  Support Service Desk KPI/TTI...

Job Description Details Job Description Job Description - Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. - Be logged-in and available to answer calls through our global Service Desk call centre solution. - Actively participate in team meetings and suggest opportunities for continual...

Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development....

Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in any shift (24*7) Qualifications :BACHELOR OF TECHNOLOGY

**Job Title**: CRM Executive / Front Desk Associate **Industry**: Fashion / Luxury Retail **Location**: Malabar Hill Mumbai **Experience Required**: 1-2 Years **Employment Type**: Full-Time **About the Role**: **Key Responsibilities**: - Greet and welcome all walk-in clients and appointments with warmth and professionalism. - Maintain accurate records of...

*Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...

Role : IT Service Desk Experience : Min 3 years of experience as a IT Service Desk Analyst (International) Location : Hinjewadi, Pune Salary : Up to 6 LPA Shift : Night Shift Skills : Office 365, Troubleshooting, Configuration, Blue Screen Error, Active Directory, Group Policy Notice : Immediate to 15 Days Pay: Up to ₹600,000.00 per...

Job Title: IT Service Desk Engineer Location: Vikhroli, Mumbai Mode: Work From Office - 5 Days a Week Experience: 3-6 Years Reports To: IT Service Desk Manager / IT Operations Lead Qualifications Required: - Bachelors degree required. Preferred in Information Technology or a related field. - Minimum of 3 years of experience in an IT Service Desk or...

**Job Title**:**Level 1 Service Desk Agent**: Department: IT Service Desk Location: Pune, India or Monterrey, Mexico Reports To: Service Desk Lead or Manager Job Summary: A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service...

**Job Title**:**Level 1 Service Desk Agent**: Department: IT Service Desk Location: Pune, India or Monterrey, Mexico Reports To: Service Desk Lead or Manager Job Summary: A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service...