Front Desk Associate

1 hour ago

Malabar Hill Mumbai Maharashtra, India JR Nexus Solutions Full time

**Job Title**: CRM Executive / Front Desk Associate
**Industry**: Fashion / Luxury Retail
**Location**: Malabar Hill Mumbai
**Experience Required**: 1-2 Years
**Employment Type**: Full-Time

**About the Role**:
**Key Responsibilities**:

- Greet and welcome all walk-in clients and appointments with warmth and professionalism.
- Maintain accurate records of client details, appointments, and walk-ins.
- Assist in tracking **conversion rates** from inquiry to sale.
- Coordinate with the sales and styling team to ensure seamless client servicing.
- Update and manage the internal CRM system with all relevant client interactions.
- Handle front desk responsibilities including call handling, scheduling, and client follow-ups.
- Represent the brand with a polished and professional appearance.
- Ensure the reception and waiting area reflect the premium nature of the showroom.

**Requirements**:

- 1-2 years of experience in **front desk, CRM, client servicing, or hospitality roles**.
- Background in **fashion, luxury retail, or hospitality** is preferred.
- Strong communication and interpersonal skills.
- Well-groomed, with a client-first attitude and confident presence.
- Comfortable using CRM tools and maintaining digital records.
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks in a fast-paced environment.

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Weekend availability

**Language**:

- English (required)

Work Location: In person

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