Service Desk Specialist

3 weeks ago


Pune Maharashtra India, Maharashtra Tata Consultancy Services Full time

*Role :Service Desk Analyst

*Required Technical Skill Set IT Service Desk Operations

*Desired Experience Range: 2 to 5 Yrs.

*Location of Requirement :Pune/Kochi


*Notice Period:0-45 days candidates only


*Virtual Drive:03-Oct-25(Fri)


Desired Competencies (Technical/Behavioral Competency)

Must-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)

Good-to-Have · ITIL Knowledge · Understanding and knowledge on IT Infrastructure.



SN Role descriptions / Expectations from the Role

1 Following are the roles and responsibilities of Service Desk Analyst · Act as Single point of contact as Customer Global Service Desk · A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems. · Create / Update KBA, SOP · Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation · Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively · Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware · respond to requests for technical assistance in person, via phone, chat, web and email · diagnose and resolve technical hardware and software issues · research questions using available information resources · advise user on appropriate action


  • Service Desk Analyst

    2 weeks ago


    Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...


  • Pune, Maharashtra, India, Maharashtra Live Connections Full time

    We Are Hiring – Service Desk (L1) Support | Pune & Bangalore Looking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions: Freshers (Technical Background) – Pune & Bangalore 1+ Years Exp – Pune & Bangalore...


  • Pune, Maharashtra, India Zendesk Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Title: IT Service Desk SpecialistLocation: Onsite – Zendesk OfficeDepartment: Global Service DeskLove helping people? Well, Zendesk is looking for an IT Service Desk Specialist who is a sharp go-getter You should be customer-centric, a problem solver, caring, honest, observant, humble, rational and above all else self-aware. To be...


  • Pune, Maharashtra, India Zendesk Full time

    Job DescriptionJob Title: IT Service Desk SpecialistLocation: Onsite – Zendesk OfficeDepartment: Global Service DeskLove helping people?Well, Zendesk is looking for an IT Service Desk Specialist who is a sharp go-getter You should be customer-centric, a problem solver, caring, honest, observant, humble, rational and above all else self-aware. To be...


  • Pune, Maharashtra, India Regnology Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    What you'll do As a Service Desk Specialist in our global IT Service Desk team, you will be the first point of contact for all IT-related incidents and service requests. You will provide crucial support for our Microsoft 365 environment and endpoint hardware, ensuring our colleagues have the tools and assistance they need to be productive. Your primary...

  • Help Desk Specialist

    2 weeks ago


    Pune, Maharashtra, India Tango Prime Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Help Desk Specialist located in Pune. The Help Desk Specialist will be responsible for providing technical support, assisting with troubleshooting and resolving issues with desktop computers, and offering excellent customer support. The role involves addressing user inquiries, diagnosing problems, and...


  • Pune, Maharashtra, India Live Connections Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We Are Hiring – Service Desk (L1) Support | Pune & BangaloreLooking to work with a global leader in Business Process Management?We are hiringmultiple Service Desk (L1) Support rolesacross experience levels forfull-time, work-from-officepositions.Open Positions: Freshers (Technical Background) – Pune & Bangalore 1+ Years Exp – Pune & Bangalore 3+ Years...

  • Service Desk Engineer

    3 weeks ago


    Pune, Maharashtra, India, Maharashtra Insiza Technologies Pvt Ltd Full time

    Job Title: Service Desk Engineer Location: Pune, IndiaJob Type: Full-timeKey Responsibilities:Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing systems.Provide basic troubleshooting for hardware, software, network, and application issues.Accurately log all service requests, incidents, and...

  • Service desk lead

    7 days ago


    Pune, Maharashtra, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Service desk lead Do: To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT...

  • Service Desk Analyst

    2 weeks ago


    Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo1. Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become...