
Jr. Service Desk
2 weeks ago
Description:
Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. Be logged-in and available to answer calls through our global Service Desk call centre solution. Actively participate in team meetings and suggest opportunities for continual improvement. Support Service Desk KPI/TTI measures. Be part of a rotered on call team during weekends, this should have you on-call once a month Develop and maintain both technical and customer documentation for standards, processes and procedures.
Working Hours: 3 shifts on a rotational basis -06:30 - 14:30 (IST) -14:30 - 22:30 (IST) -22:30 - 06:30 (IST)
# Immediate start preferred Job Requirements Details: Job Requirement: Strong customer service skills with a passion to exceed customer expectations. Good analytical and problem solving skills. An understanding of ITIL v3. A passion and interest in learning a broad knowledge of hardware and software. Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable). Strong English written and verbal communication skills. Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences. Ability to work under stressful conditions. Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques.
#LI-ONSITE#LI-AP2
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Jr. Service Desk
20 hours ago
Pune, Maharashtra, India Stefanini, Inc Full timeJob Description: - Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. - Be logged-in and available to answer calls through our global Service Desk call centre solution. - Actively participate in team meetings and suggest opportunities for continual improvement. - Support Service Desk KPI/TTI...
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(Urgent) Jr. Service Desk
2 weeks ago
Pune, India Stefanini North America and APAC Full timeJob Description Details Job Description Job Description - Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. - Be logged-in and available to answer calls through our global Service Desk call centre solution. - Actively participate in team meetings and suggest opportunities for continual...
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Service Desk
3 weeks ago
Pune, India Apex Group Full timeKey Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development....
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Service Desk Specialist
2 weeks ago
Pune, India Tata Consultancy Services Full time*Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs.*Location of Requirement :Pune/Kochi*Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...
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Service Desk Specialist
2 weeks ago
Pune, India Tata Consultancy Services Full time*Role :Service Desk Analyst *Required Technical Skill Set IT Service Desk Operations *Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only *Virtual Drive:03-Oct-25(Fri) Desired Competencies (Technical/Behavioral Competency) Must-Have · Atleast 3 years of experience handling Service Desk...
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Service Desk Specialist
2 weeks ago
Pune, India Tata Consultancy Services Full time*Role :Service Desk Analyst *Required Technical Skill Set IT Service Desk Operations *Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only *Virtual Drive:03-Oct-25(Fri) Desired Competencies (Technical/Behavioral Competency) Must-Have · Atleast 3 years of experience handling Service Desk...
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Service Desk Specialist
2 weeks ago
Pune, India Tata Consultancy Services Full time*Role :Service Desk Analyst *Required Technical Skill Set IT Service Desk Operations *Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only *Virtual Drive:03-Oct-25(Fri) Desired Competencies (Technical/Behavioral Competency) Must-Have · Atleast 3 years of experience handling Service Desk...
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Service Desk Specialist
2 weeks ago
Pune, India Tata Consultancy Services Full time*Role :Service Desk Analyst *Required Technical Skill Set IT Service Desk Operations *Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only *Virtual Drive:03-Oct-25(Fri) Desired Competencies (Technical/Behavioral Competency) Must-Have · Atleast 3 years of experience handling Service Desk...
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Service Desk Specialist
2 weeks ago
pune, India Tata Consultancy Services Full time*Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...
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Service Desk Specialist
2 weeks ago
Pune, India Tata Consultancy Services Full time*Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...