Engineer - Global Service Desk

We never ask for payment as part of our selection process and we always contact candidates via our corporate accounts and platforms If you are approached for payment this is likely to be fraudulent Please check to see whether the role you are interested in is posted here on our website About TMF Group TMF Group is a leading global provider of high-value business services to clients operating and investing globally We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures finance vehicles and investment funds in different geographical locations TMF India is a Great Place to Work ISO ISAE certified organization Discover the Role TMF Group is looking for an Engineer - Global Service Desk to join it s Pune location Key Responsibilities IT support for Office 365 On-Premise active directory and On-premise Exchange Available and willing for participating in On-Call Support beyond normal business work hours to support Global support model of operations Supports UC Leads L3 senior Leads in execution and implementation of BAU activities or other activities as tasked time to time or case to case basis Provide upto level 2 BAU support on below service Office365 Exchange online AzureAD Teams Teams Telephony Office365 security and compliance Available and willing to work in shifts across the time zones in support of Global Service Model Collaborate closely with the Operation Teams Assist and collaborate with other Infra-Leads architects like DC EUC Infosec etc wherever UC related engagement is required Participate in Vendor engagement to conduct and drive activities like Problem Management RCA SLA compliance Risks and Issues Generate ideas for improvement based on experience Assess and work proactively on identifying and mitigating risks to the service delivery Understands personal development areas and is driven to bridge gaps Will ask relevant questions and maintain communication to improve business awareness knowledge Willing to learn and adapt quickly with the technology changes and Infrastructural reforms Be aware of client contracts requirements Work under direct supervision and review of Leads Global UC Head Key Requirements Generate ideas for improvement based on experience Assess and work proactively on identifying and mitigating risks to the service delivery Understands personal development areas and is driven to bridge gaps Will ask relevant questions and maintain communication to improve business awareness knowledge Willing to learn and adapt quickly with the technology changes and Infrastructural reforms Be aware of client contracts requirements Work under direct supervision and review of Leads Global UC Head What s in it for you What s in it for you Pathways for career development Work with colleagues and clients around the world on interesting and challenging work We provide internal career opportunities so you can take your career further within TMF Continuous development is supported through global learning opportunities from the TMF Business Academy Making an impact You ll be helping us to make the world a simpler place to do business for our clients Through our corporate social responsibility program you ll also be making a difference in the communities where we work A supportive environment Strong feedback culture to help build an engaging workplace Regardless of where you are in your career TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey Our inclusive work environment allows you to work from our offices around the world as well as from home helping you find the right work-life balance to perform at your best At TMF Group it s our people who make us who we are Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability Other Benefits Anniversary Birthday Leave policy Be part of One TMF Paternity Adoption leaves Salary advance policy Work flexibility - Hybrid work model Talk about growth opportunities we invest in talent Well-being initiatives We re looking forward to getting to know you