L1 Service Desk Support

20 hours ago

Pune Maharashtra, India systems plus Full time

**Location: Pune**

**Employment Type: full-time**

**Designation: L1 Service Desk Support**

**Job Details**:
Primary Skills
- Must have **2-3 years** of experience in IT Service Desk - Helpdesk
- Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written)
- In-depth Technical Support role, Advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, **Printers, Scanners, DL, Shared Mailbox etc.**:

- Remote Support Services/ Desktop Support / Technical Support.
- Knowledge of ITIL V3, V4 and ticketing tool CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk etc.
- Good Knowledge of SLA, ticket triaging and handling escalations.
- Experience dealing with International clients or customers.
- To provide remote customer service support to clients, engineers and staff.
- To coordinate, collaborate and escalate tasks with Global IT teams within established timelines.
- Ability to work without direct supervision.
- Open to work for **24X7 Rotational Shifts (Any Regional Support - US/ EMEA / APAC)**:

- Open to work on weekends for on-call support.
- Ability to understand the urgency & priority of reported issues or given situations.
- Open to working from Office and home in a Hybrid model.

**Secondary Skills**
- Maintain good client relationship
- Good interpersonal skills and ability to work well within the team.
- To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings
- Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.

  • L1 Support Service Desk

    7 days ago

    Vashi, Navi Mumbai, Maharashtra, India Scogo Network Pvt. Ltd Full time

    **Job Summary** We are seeking a proactive and customer-focused L1 Support service desk to join our IT Helpdesk team. The service desk will serve as the first point of contact for technical support inquiries, providing basic troubleshooting, logging incidents, and escalating complex issues. This role is essential in ensuring high-quality IT support and...

  • Service Desk L1

    7 days ago

    Jogeshwari, Mumbai, Maharashtra, India NUDES Architectures Full time

    We are looking for Service Desk L1 at Jogeshwari Mumbai Salary will be between 20,000/- to 25,000/ - Only immediate joiners can apply **Job Type**: Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Shift: - Rotational shift Work Location: In person

  • IT Service Desk L1 Engineer

    1 week ago

    Pune, Maharashtra, India 66degrees Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Overview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...

  • IT Service Desk L1 Engineer

    12 hours ago

    Pune, Maharashtra, India 66degrees Full time ₹ 40,00,000 - ₹ 60,00,000 per year

    Overview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...

  • Service Desk Engineer l1

    2 days ago

    Pune, Maharashtra, India Zack It Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Client: Tata Communications Ltd.Payroll: Zack IT Solutions Pvt Ltd.Location: Alandi Road, Dighi, PuneRole: Service Desk Engineer L1,l2.Skill Set: Outlook, Windows, Remote.Excellent CommunicationPreferred Immediate JoinersFACE TO FACE INTERVIEW

  • Service desk specialist

    2 weeks ago

    Pune, India Live Connections Full time

    We Are Hiring – Service Desk (L1) Support | Pune & BangaloreLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:Freshers (Technical Background) – Pune1+ Years Exp – Pune & Bangalore3+ Years Exp –...

  • Service Desk Specialist

    9 hours ago

    Pune, India Live Connections Full time

    We Are Hiring – Service Desk (L1) Support | PuneLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:1+ Years Exp – PuneKey Skills Required:• Strong communication (verbal & written)• Analytical...

  • Service Desk Specialist

    3 weeks ago

    Pune, India Live Connections Full time

    We Are Hiring – Service Desk (L1) Support | Pune & BangaloreLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.Open Positions:Freshers (Technical Background) – Pune1+ Years Exp – Pune & Bangalore3+ Years Exp –...

  • Service Desk Specialist

    2 days ago

    Pune, India Live Connections Full time

    We Are Hiring – Service Desk (L1) Support | Pune & Bangalore Looking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:Freshers (Technical Background) – Pune1+ Years Exp – Pune3+ Years Exp...

  • Service Desk Specialist

    1 day ago

    Pune, India Live Connections Full time

    We Are Hiring – Service Desk (L1) Support | Pune & Bangalore Looking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:Freshers (Technical Background) – Pune1+ Years Exp – Pune3+ Years Exp – Pune &...