L1 Support Executive

2 weeks ago

Pune Maharashtra, India Sanglob Business Services Private Limited Full time

**L1 Support Executive**

**Location**:
Pune - _Willingness to travel as required_

**Experience**:
Minimum **1 year** in L1 Support, preferably in **Banking / Financial Services / KPO** environment

**Employment Type**:Full-Time
Immediate Joiners Preferred

**Key Responsibilities**:

- Act as the **first point of contact** for support queries, ensuring timely logging, categorization, and resolution or escalation of issues.
- Monitor, track, and respond to incoming tickets and calls using helpdesk or ticketing tools (e.g., Jira, Freshdesk, ServiceNow).
- Coordinate with internal departments to ensure **quick resolution** and **client satisfaction**.
- Conduct regular follow-ups with clients and update ticket statuses accurately.
- Travel to client sites for **on-ground support, training, or deployments** as needed.

**Key Requirements**:

- **Minimum 1 year of experience** in an L1 support or client servicing role in the **Fintech / Banking / KPO** sector.
- Strong understanding of **financial systems, banking processes, or fintech platforms.**:

- **Excellent communication skills** - both verbal and written (English mandatory).
- Strong interpersonal skills with a client-first attitude.
- Willingness to **travel frequently** to client locations (local/interstate).
- Good problem-solving skills and attention to detail.

**Preferred Skills**:

- Exposure to **ticketing systems**, CRM tools, or service desk operations.
- Familiarity with **KPO operations**, banking processes, or NBFC/fintech workflows.
- Ability to work in a fast-paced, deadline-driven environment.

**Education**:

- Graduate in **IT / Finance / Commerce** or related fields.
- Additional certifications in banking/finance/IT support will be an advantage.

**Additional Notes**:

- **Immediate joiners** will be given priority.
- This role requires **an onsite presence and travel** as per business requirements.

Pay: ₹220,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Are you an immediate joiner?
- Required good communication skills?
- Are you ready to travel?
- What is your current CTC?
- What is your expected CTC?

Work Location: In person

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