Desktop Support Engineer L1

4 days ago

Pune, India Iron Systems Inc Full time

Job Description Roles And Responsibilities - Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines, Hardware/software troubleshooting and resolution - Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers, Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies - Network & Sharing printer installation - Knowledge of Office 365 support - Coverage/compliance software installation and troubleshooting - Good communication skill - Good Knowledge of DHCP, DNS, Maintain IT inventory, coordinate vendor support, and assist with procurement - Support Mac devices - Strictly adhere to defined Service Level Agreements (SLAs) - Support recurring meetings, events, and after-hours activities as required - Documenting incidents, problems, and resolutions for future reference and for the knowledge base Good to have skills - L1 level network troubleshooting and resolution for LAN Connectivity - Hands & feet support to Backend team for Network/Server/application issue - Working with vendor support contacts to resolve technical issues - Labelling Racks & devices - Server mounting/movement - Hands & Feet Support for DC (Compute, Storage, Backup, Network - Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc,

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