Desktop Support Engineer

3 weeks ago

Pune, India Radical Technologies Full time

Apply before

Position:  Desktop Support Engineer
Experience Required:  +3 Years
Location:  Pune
Employment Type:  Full time

Job Overview

We are looking for a skilled Desktop Support Engineer  with over 3 years of experience to provide first and second-level technical support to end-users. The role involves troubleshooting hardware and software issues, managing IT assets, supporting collaboration tools, and ensuring smooth day-to-day IT operations.

Key Responsibilities

Provide L1 and L2 support  for desktops, laptops, printers, and mobile devices. Install, configure, and maintain operating systems and software applications . Troubleshoot hardware/software issues  in person, remotely, or via phone/email. Manage user accounts, permissions, and access rights  in Active Directory. Provide support for Microsoft 365 applications  (Teams, Outlook, SharePoint, etc.). Maintain and update IT asset inventory  with proper documentation. Assist in employee onboarding/offboarding  including device setup and recovery. Escalate unresolved technical issues to higher-level teams or vendors. Ensure compliance with IT security policies and protocols . Participate in IT projects including system upgrades, migrations, and rollouts .

Requirements

Bachelor’s degree in Computer Science, IT, or a related field (preferred). 3+ years of experience in desktop/end-user support. Strong knowledge of Windows OS, Active Directory, and Microsoft 365 . Experience with hardware troubleshooting, installation, and upgrades . Familiarity with remote support tools  and ticketing systems. Good communication and problem-solving skills. Ability to work independently and as part of a team.

Preferred Skills

Basic knowledge of networking (LAN/WAN, DNS, DHCP). Exposure to ITIL practices and documentation. Experience in supporting mobile device management (MDM) solutions. .aol-progress{background-color:#ddd}.aol-progress-count{background-color:#222}.aol-progress-counter{color:#888}*Full NamePhoneEmailCurrent Employment Status?Year Of PassoutTotal year Of ExperienceRelevant Year Of ExperienceCurrent Annual salaryPrimary SkillSecondary SkillEducationResume UploadMessage

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