Sales and Relationship Officer

6 hours ago

Thrissur Kerala, India Lumiere Fenestration Pvt Ltd Full time

Sales Generation:

- Identify potential clients and establish contact. Conduct regular visits to clients to promote products and services. Demonstrate and detailed presentation of products offerings, highlighting the benefits to potential customers.

Follow Up and Negotiation:

- Prepare and present a detailed quotation, including pricing, timelines and material specifications. Engaging in negotiations regarding pricing, payment terms and delivery schedules etc. - Overlooking the order placement, production coordination and delivery schedule if required.

Customer Relationship Management:

- Build and maintain strong, long-lasting customer relationships. Address and resolve customer complaints promptly and efficiently. Gather customer feedback and share insights with the branding and marketing teams.

Market Analysis:

- Conduct market research to identify selling possibilities and evaluate customer needs. Monitor competitors' products, sales, and marketing activities. Provide reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Sales Strategy:

- Execute sales strategies provided by the Regional Sales Manager to meet or exceed sales targets. Collaborate with team members to achieve better results.

Reporting and Documentation:

- Maintain and present accurate records of all sales activities, including sales calls, presentations, closed sales, and follow-up activities. Submit daily, weekly, and monthly sales reports as required.

Collection of Receivables:

- Manage accounts receivable by tracking outstanding invoices and following up with clients for timely payment. Implement strategies to reduce overdue payments and minimize bad debt risk. Collaborate with finance and accounting teams to reconcile accounts and resolve payment discrepancies.

Complaints Management:

- Efficiently manage and resolve customer complaints and providing timely and satisfactory solutions. - Maintain detailed records of complaints and resolutions in the CRM system and analyse complaint trends and provide feedback to Regional Sales Manager for continues improvements.

After Sales Service:

- Oversee the installation process if required and ensure the customer satisfaction. Provide ongoing support, including maintenance advice and handling any post-installation issues if required.

❖ Sales Performance:

- Achieve monthly, quarterly, and annual sales targets. Increase market share within the assigned territory.❖ Customer Acquisition:

- Identify and acquire new customers. Develop and maintain a robust customer pipeline.❖ Customer Relationship Management:

- Build and maintain strong relationships with existing customers. Ensure high levels of customer satisfaction and retention.❖ Product Knowledge and Demonstration:

- Develop deep knowledge of the product portfolio. Effectively demonstrate and present products to potential customers.❖ Market and Competitor Analysis:

- Monitor market trends and competitor activities. Provide insights and feedback to the sales and marketing teams.❖ Reporting and Documentation:

- Maintain accurate records of all sales activities. Submit timely reports on sales performance and market conditions.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 15/11/2024

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