Support Executive
7 days ago
**Job title: Support Executive**
**Education: Graduate**
**Experience: 1 year**
**Age: 23 and above**
**Excel (Basic)**
**Communication skills**
**Location: Within 10 km**
**Dealing with Clients**
**Key Responsibilities**:
- Identify, diagnose, and resolve customer issues in a timely manner.
- Provide step-by-step guidance and troubleshooting for customers.
- Escalate complex issues to the relevant internal departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Assist in updating and maintaining knowledge base articles and FAQs.
- Analyze recurring issues and provide feedback to improve product or service quality.
- Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
Pay: ₹12,000.00 - ₹16,000.00 per month
Work Location: In person
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