Customer Support Executive

4 days ago

Sarita Vihar Delhi Delhi, India COHIRE SOLUTIONS Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Salary**: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- Sarita Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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