Customer Support Executive

1 week ago


Saraswati Vihar Delhi, India Nutri Docs | Online Personalised Weight Management Full time ₹ 2,50,000 - ₹ 3,50,000 per year

We're Hiring: Customer Support Executive | Nutridocs

Location:

Saraswati Vihar, Pitampura, Delhi (Work from Office)

Shift Timings:

9 AM – 6 PM | 10 AM – 7 PM | 12 PM – 9 PM

Salary:

Up to ₹25,000/month

Role Overview:

We are looking for a Customer Support Executive who is empathetic, detail-oriented, and passionate about delivering exceptional customer experiences.

Key Responsibilities:

  • Handle customer queries via calls, chats, and emails in a professional and courteous manner.
  • Guide customers about our nutrition services, plans, and offerings.
  • Collect and manage customer feedback through forms and follow-up calls.
  • Handle customer escalations with a calm, solution-oriented approach.
  • Maintain accurate customer records and ensure seamless communication.
  • Resolve customer concerns promptly with a customer-first attitude.
  • Collaborate with internal teams to enhance customer satisfaction.

Requirements:

  • Minimum 1 year of experience in customer support within the health-tech or wellness industry.
  • Excellent verbal and written communication skills in Hindi and English.
  • Strong interpersonal skills and a problem-solving mindset.
  • Ability to multitask and handle customer interactions efficiently.


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