Customer Support Executive| Voice Process
1 hour ago
Role: Customer Support Executive (Inbound & Outbound)
Experience: Minimum 1 Year
Age Limit: Below 36 Years
Preferred Industry: Matrimony Platforms / BPO / Customer Service
Contact :
Roles and Responsibilities:
- Handle inbound and outbound calls professionally and courteously.
- Resolve customer queries and provide accurate information about products or services.
- Assist customers with registration, payment, or account-related issues.
- Maintain records of customer interactions, feedback, and follow-ups.
- Coordinate with internal departments to ensure quick resolution of issues.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Achieve set performance metrics such as call quality, response time, and customer satisfaction.
- Ensure a high level of customer retention through quality service and relationship management.
Job Type: Full-time
Pay: ₹20, ₹31,873.33 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
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