Customer Support Associate

2 weeks ago

Pune District Maharashtra, India IMPULSE Full time

**We are looking for Immediate Joiners -**
**Location - Kalyani Nagar**

As an Operations Executive focusing on Order Management and Customer Support, you will play a pivotal role in ensuring seamless operations, efficient order processing, and exceptional customer service. This multifaceted position requires a blend of organizational skills, communication prowess, and a keen eye for detail to manage orders effectively and address customer queries promptly.

Order Management**:

- Oversee the end-to-end order processing workflow, from order placement to delivery.
- Maintain accurate records of orders, ensuring completeness and correctness of information.
- Coordinate with internal departments such as logistics and sales to facilitate timely order fulfillment.
- Implement strategies to optimize order processing efficiency and minimize errors.

2. **Customer Support**:

- Serve as the primary point of contact for customers regarding order-related inquiries, discrepancies, and concerns.
- Resolve customer issues efficiently, striving to exceed their expectations and enhance satisfaction levels.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate as necessary.

3. **Pharmacy Control**:

- Develop and implement protocols to ensure the efficient management and control of pharmacy operations.
- Identify opportunities for process improvement and implement best practices to enhance efficiency and accuracy in pharmacy operations.

4. **Reporting and Analysis**:

- Generate regular reports on order status, customer inquiries, and pharmacy operations metrics.
- Analyze data trends to identify areas for improvement and formulate actionable recommendations.
- Provide insights to management regarding operational performance and customer satisfaction metrics.

Pay: ₹25,000.00 - ₹27,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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