Customer Support Associate

5 days ago

Hinjewadi Pune Maharashtra, India jobsequel.in Full time

Job Title: Customer Support Associate

**Company**: JobSequel.in

**Department**: Customer Support

**Job Type**: Full-Time

**Reports To**: Customer Support Manager
**Job Summary**:
India’s leading e-commerce platform, is seeking a dedicated and customer-focused individual to join our dynamic customer support team. The Customer Support Associate will be the first point of contact for our customers, providing top-notch service and ensuring customer satisfaction through effective communication and problem-solving skills.
### **Key Responsibilities**:

- **Issue Resolution**: Identify customer issues and provide solutions in a timely manner, ensuring customer satisfaction and retention.
- **Order Management**: Assist customers with order placement, tracking, cancellations, returns, and exchanges.
- **Product Knowledge**: Maintain a thorough understanding of product offerings, policies, and procedures to provide accurate information to customers.
- **Technical Support**: Provide basic technical support and troubleshooting for customers experiencing issues with the website or mobile app.
- **Documentation**: Accurately document customer interactions and resolutions in the company’s CRM system.
- **Feedback and Reporting**: Collect and report customer feedback and trends to the relevant departments to help improve products, services, and customer experience.
- **Team Collaboration**: Work closely with other team members and departments to ensure seamless customer service and support.
### **Qualifications**:

- **Education**: High school diploma or equivalent required; Bachelor’s degree preferred.
- **Experience**: Previous experience in customer service or a related field is preferred.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
- **Personal Attributes**:

- Empathetic and patient with a genuine desire to help customers.
- Adaptable and willing to learn new processes and systems.
- Strong work ethic and positive attitude.
### **Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
- Employee discounts on products.
### **How to Apply**:

It is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Contact Information**:
[Aditya Gupta]

[9893688848]
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Application Question(s):

- Do you have your own Laptop

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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