Customer Support Associate

5 days ago

Hinjewadi Pune Maharashtra, India Tech Mahindra Full time

Handle calls from customers or clients and provide them with a solution to their queries. Giving a resolution to the customers or clients should be the whole and sole responsibility (Customer service (Billing), basic technical & Sales).

**Responsibilities**:

- In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)
- Clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situation with customer.
- Excellent communication skills.
- Customer handling skills.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational US shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries,
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Interest in learning new technologies.
- Experience promoting and/or selling products and services.
- Demonstrated communication skills.
- Resolving device issues using troubleshooting techniques and providing clear and concise information.
- Reviewing account information and answering questions about billing or services.

**Qualifications**:

- Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) -Preferred.
- Minimum Edu - Graduate/UG - Education should be of complete.

Pay: ₹350,000.00 - ₹490,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- US shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Expected Start Date: 08/11/2024

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