Customer Support

**Job Title: Customer Support**
**Reports To: Assistant Manager - Key Accounts**
**Location**:Palarivattom, Ernakulam**
**Experience**: Minimum 2 years in customer support, order coordination, or a related role.
**Qualification**: Any Graduate

**Company Overview**

**ARK Motion**, is a vibrant leader in **motion control technology**. Specializing in the **design, development, and manufacture of cutting-edge motion control products and custom motion systems**, we bring innovation to every move. Our expert team is dedicated to crafting solutions that seamlessly blend precision, efficiency, and reliability. **From conceptualization to manufacturing, we take pride in delivering tailored motion control solutions that cater to the unique needs of our clients.** Whether it's pioneering new products or creating custom systems, we are committed to driving the future of motion technology.

We are a leading **Motion Control Solutions provider**, specializing in **Brushless DC, DC, Servo, and Stepper motors, Gearboxes, Encoders, Blowers, and Motor Controllers** from globally renowned brands. Our solutions cater to **OEMs and ODMs** across various sectors, including **Industrial Machines, Medical & Lab Equipment, Defence, Space, Robotics, and Drones.**

**Responsibilities**:
**1. Order Coordination and Part Number Clarification**
- Generate Sales Order Acknowledgement (SOA) and verify ordered item part numbers with suppliers.
- Ensure part number accuracy and resolve any discrepancies with customers and internal teams.

**2. Production Department Coordination**
- Collaborate with the production team to ensure order specifications are met.
- Follow up on order progress to meet dispatch deadlines.

**3. Dispatch Department Coordination**
- Coordinate with the dispatch team to ensure timely shipment of orders.
- Track and update customers regarding their shipment status.

**4. Customer Communication & Service**
- Serve as the primary point of contact for customer inquiries and support requests.
- Communicate order status, delays, or changes effectively to customers.

**5. Accounts Department Coordination**
- Work with the accounts team to track customer payments and outstanding invoices.
- Ensure necessary documentation for payments and invoices is accurate.

**6. Reporting and Documentation**
- Prepare and issue quotations and proforma invoices with complete details.
- Maintain updated reports on part numbers, order progress, dispatch details, and customer payment status.
- Generate a weekly stock update and maintain accurate inventory records.
- Prepare monthly reports on motors/drives sold, including non-moving stock analysis.
- Organize and maintain folders for quotations, SOAs, and sample orders.

**7. Warehouse and Purchase Coordination**
- Track the status of ordered items with the Purchase Department and verify part numbers.
- Raise warehouse clearance requests and follow up on approvals.
- Ensure timely clearance of items for production and dispatch.

**8. Additional Responsibilities**
- Perform other tasks as assigned to support company objectives.
- Be flexible in handling ad-hoc requests from various departments.

**Key Skills & Competencies**
- Strong coordination and multitasking abilities.
- Excellent communication skills for customer interactions.
- Proficiency in documentation, reporting, and data management.
- Familiarity with order processing, invoicing, and inventory tracking.
- Ability to work collaboratively with multiple departments.
- Problem-solving skills to handle order-related discrepancies.

**Preferred Experience**
- Minimum of 2 years in customer support, order processing, or supply chain coordination.
- Experience in a manufacturing, trading, or motion control industry is a plus.
- Proficiency in using Tally or similar order management tools.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

Work Location: In person