Customer Support
2 days ago
**Job Title: Customer and Onboarding Support**
Salary Range: Best in industry
Experience Level: 1-3 years.
Education: Any Graduation
Languages: Hindi (mandatory), Bonus if you know more languages
Location: Thrikkakara, Kochi
We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in assisting customers with their onboarding process and providing ongoing support to ensure a seamless experience.
**Responsibilities**:
- Assist customers with the onboarding process, including account setup, verification, and documentation submission.
- Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary.
- Educate customers on our products, services, and features to optimise their usage and satisfaction.
- Collaborate with internal teams, including product development and operations, to relay customer feedback and improve our services.
- Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance to customers.
- Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements.
**Qualifications**:
- Bachelor's degree in any field.
- Fluent in **Hindi**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritise in a fast-paced environment.
- Basic knowledge of financial products and services preferred, but not required.
- Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply.
- Compensatory time off is provided for working on weekends and holidays.
- Willingness to work on shifts, weekends, and holidays.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (required)
- FinTech: 1 year (preferred)
**Language**:
- Hindi (required)
**Location**:
- Kochi, Kerala (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
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