Customer Support Associate

7 days ago


Kochi Kerala, India 33 Holdings Global Full time

Promptly respond to incoming calls and resolve customer queries as per established procedures.
- Develop daily objectives for the call center operations to meet service level agreements.
- Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics.
- Provide accurate information on products, services, procedures, and company policies.
- Organize and maintain forms, office stationery, and patient records required for front desk activities.
- Ensure strict adherence to organizational protocols and confidentiality standards.
- Drive online appointment bookings and support marketing campaigns as directed.
- Uphold a zero-tolerance policy for non-compliance and maintain high-quality service standards.
- Continuously update job knowledge by participating in educational opportunities and training sessions.
- Collaborate effectively with team members to achieve performance targets and enhance customer satisfaction.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Shift allowance

Application Question(s):

- Expected Salary

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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