Customer Support Associate
16 hours ago
Promptly respond to incoming calls and resolve customer queries as per established procedures.
- Develop daily objectives for the call center operations to meet service level agreements.
- Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics.
- Provide accurate information on products, services, procedures, and company policies.
- Organize and maintain forms, office stationery, and patient records required for front desk activities.
- Ensure strict adherence to organizational protocols and confidentiality standards.
- Drive online appointment bookings and support marketing campaigns as directed.
- Uphold a zero-tolerance policy for non-compliance and maintain high-quality service standards.
- Continuously update job knowledge by participating in educational opportunities and training sessions.
- Collaborate effectively with team members to achieve performance targets and enhance customer satisfaction.
Pay: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Shift allowance
Application Question(s):
- Expected Salary
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
-
Customer Support Associate
2 days ago
Kochi, Kerala, India AJ Associates Full timeJob Title*: Telecalling Executive *Location*: Kochi, Kerala *Salary*: ₹15,000 - ₹18,000 per month *Experience*: 1 to 2 years Requirements* - 1 to 2 years of experience in telecalling, telesales, or customer service. - Excellent communication skills in English and Malayalam. - Ability to work independently and handle pressure. - Basic computer...
-
Marketing Support Associate
16 hours ago
Kochi, Kerala, India Global Surf IT Infrastructure Full time**Experience - 6 months - 2 years** As a Marketing Support Associate, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing...
-
Customer Support Executive
1 week ago
Kochi, India Industrial Support Services Full time**Customer Support Executive** **Should have Experience in Customer Support / Tele Sales / TeleMarketing** **Minimum 3 Languages Required (Except Tamil)** **Exp : 1 yr - 3 yrs** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Paid time off -...
-
Associate Customer Relations
4 days ago
Kochi, Kerala, India Muziris Softech Pvt Ltd Full timeAssociate - Client relations - This role is an integral part of our ERP project management team in work allocation for software developers and client management. **Requirements**: - **Minimum 6 months experience in client/ customer management**: - **Education : MBA (Marketing)**: - **Excellent communication skills in English is mandatory**: - Client...
-
Customer Service Associate
2 weeks ago
Kochi, Kerala, India Advenxa Pvt.Ltd Full time**Customer Service Associate** Experience: Minimum **1 to 5 years in international voice support** Location**:Infopark Kakkanad, Kochi** Salary**:18,000 to 24,000 per month Qualification**:Degree in any discipline** **Excellent spoken and written English communication skills**. Shifts: **Morning: 9 am to 6 pm** **Noon: 12 pm to 9 pm** **Night: 3 pm...
-
Customer Support Associate
1 week ago
Kakkanad, Kochi, Kerala, India GMA Pinnacle Automotives Pvt Ltd(Jeep Destination store) Full time**Key Responsibilities**: - Answer customer calls professionally and provide accurate information about products and services. - Record and track customer complaints, requests, and feedback. - Schedule and coordinate service appointments efficiently. - Maintain detailed records of all customer interactions and follow-up actions. - Ensure timely resolution...
-
Customer Service Associate- Hindi
1 week ago
Kochi, Kerala, India Advenxa Pvt.Ltd Full timeCustomer Service Associate - Hindi **Location: Padivattom, Edapally** - **Experience**: Minimum 1 year of experience in banking sales / Customer support. ( Consider Fresher with Good Communication Skills in Hindi & English) - Language Proficiency**:Fluent in English and Hindi**: - **Qualifications**: Bachelor's degree is mandatory. - **Salary: ₹20,000.00...
-
Customer Support Associate
1 week ago
Kochi, Kerala, India Beutics.com Full time**Job description** **Position**: Customer Support Executive [Female] **Duty Time**: 10 hours per day **Salary**: Fixed ₹20,000 per month (based on experience) **Location**: Work from home Key Responsibilities: **Customer Interaction & Support**: - Understand customer needs and provide appropriate solutions. - Communicate effectively to resolve...
-
Associate Ii
2 weeks ago
Kochi, Kerala, India UST Global Full time2 - 3 Years - 5 Openings - Kochi **Role description**: Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying...
-
Customer Support Associate
1 week ago
Kochi, Kerala, India 33 Holdings Global Full timeTo promptly respond to the calls and resolving the Query as per the need - Develop objectives for the call center’s day-to-day activities. - Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended. - Work effectively and perform annually or on an at-need basis. - Answer all incoming calls and route them to the...