Customer Support Associate
2 weeks ago
To promptly respond to the calls and resolving the Query as per the need
- Develop objectives for the call center’s day-to-day activities.
- Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.
- Work effectively and perform annually or on an at-need basis.
- Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
- Organize and maintain forms and office stationery required for front desk activities
- Ensure all standard protocols set by organization are maintained
- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
**Freshers can also apply, salary will be 15K- 25K per month based on the experience**
**You can also reach**
**33 Holdings Global 49/195 A2 First Floor, Raghavan Pillai Memorial Building, Punnakkal, Elamakkara, Kochi, Kerala 682026**
**Language**:
- English
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you familiar with CRM
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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